Wow! That is great news about the fast delivery.We hope to see you again very soon. Take care!Thanks,Rebekah. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. Find out how we combat fake reviews. Ordered standard delivery, was dispatched the next day & arrived the day after. Read Customer Service Reviews of footasylum.uk - Trustpilot Just noticed that the box they have sent them in isn't for the correct trainers. Useless. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. My son lost out on his Christmas presents as a result. The range includes footwear, clothing and accessories for men, women and children. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Search for local Shoe Shops near you and submit reviews. If you'd like to return your order, you can within 14 days of receipt. - Mel, posted 7 months ago Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Before returning items you must notify Footasylum by telephone, letter, or email. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. I can't even point the blame at one member of staff because they were all terrible. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Return an item in sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. very helpful as Liverpool didnt answer the phone. Do you agree with Footasylum's 4-star rating? FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Newsletter subscription. What Is Nike's Returns Policy? | Nike Help FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Suggested companies are based on peoples browsing tendencies. Footasylum - SafetyCulture (formerly iAuditor) I have worked in retail for over 15 years. To start a return, fill out the returns form that came with your order and follow the instructions on the form. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Email and text communication was prompt and efficient. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Simply follow our returns portal link below. Hey MattThanks for taking the time to leave us a review. Footasylum. Footasylum exchanges are only available in the UK. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Rolling eyes, rude attitude. Read Customer Service Reviews of www.footasylum.com - Trustpilot Up to 60% off at Footasylum on selected women's t-shirts. Email and text communication was prompt and efficient. Footasylum Reviews | Read Customer Service Reviews of www.footasylum They have sent them back to me and are refusing a refund. Verification can help ensure real people write reviews about real companies. I was taught to value customers, no matter what job I was in. Absolutely fuming with this company. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Companies can ask for reviews via automatic invitations. Ends: Mon 6 Mar 2023. Got them cheaper than any other website. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. We spoke to Footasylum's senior leaders . If you don't like it, leave. UK Returns Free return by our courier service. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Which are the instant chat and the WhatsApp!! Shocking service avoid disappointment. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Only response was we would receive a call within 8 hours - that was two days ago! Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. My Returns - Footasylum.com The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. 4. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! 10/10 will not be using footasylum again. . I brought some trainers and returned them just before the 28 day period which was allowed for returns. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Treated myself to some new trainers and jogging bottoms in the sale! If valid, the page will refresh and your total will be updated accordingly. Shoved the card machine into our face. Yay! Leave this blank if you'd like to publish your review anonymously. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Since Footasylum doesn't have a customer service number I had to text them. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. Was told that neither was possible because I didnt return them in the original shoe box! Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. You have 28 days to return your items and you'll need your original receipt or delivery note. Order placed Sunday afternoon and delivered Monday afternoon. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. One very disappointed son this Xmas! Code Expires. By continuing to use this website, you agree to the use of Cookies. Subscribe in print, digital, or a great-value bundle. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. If you don't like it, leave. Here are 8 tips for writing great reviews. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Greater than 37%. Can I return my online order to one of your stores. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. It needs to be unworn or unused and still have the original tags. Package allegedly dispatched on 11th December and now reported as list in transit! 28 Feb. Up to 60% off at Footasylum during the half term sale. You will be contacted by email to verify your review. They all fit perfectly. If it's something that goes in your house, chances are Beth knows about it and has the latest reviews and recommendations! - Callum Phelps, posted 11 months ago Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Will definitely be ordering from them again. Do you agree with Footasylum's 4-star rating? Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. We hope to see you shopping with us very soon. !spoke to Edge lane store about colours in crocs. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Hey Karl!Thanks for taking the time to leave us a review. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. Would not recommend. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Received 2 small refunds for I don't know what! Avoid this store at all costs. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. " My delivery had been opened & purchases replaced with another companies item, clearly the delivery driver from Hermes, when I contacted Footasylum (0nly contacted by Chat, no phone number or email, how bad is that) they did not want to know and would not entertain any investigation or refund, lost 150.00 what a shambles of a company you be ashamed . my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Avoid this store at all costs. 60%. 1. Over 90 off RRP. Popular Christmas FAQ Received 2 small refunds for I don't know what! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. It goes against our guidelines to offer incentives for reviews. And would recommend to all my friends amd family. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Verification can help ensure real people write reviews about real companies. Unable to get in touch with anyone from customer service to resolve issue. If this was my store, they would all be sacked. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. We use dedicated people and clever technology to safeguard our platform. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. To break them up politely to ask for helpit was like I had sowrn at them. Delivery Methods. Unable to get in touch with anyone from customer service to resolve issue. Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com We use dedicated people and clever technology to safeguard our platform. I will always order with footasylum I am very happy with the service and products. Asked for a pair of trainerscould not even tell what the guy said. 2023 Trustpilot, Inc. All rights reserved. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Hey Getta,Thanks for leaving us a great review. I can't even point the blame at one member of staff because they were all terrible. 2023 Trustpilot, Inc. All rights reserved. Lancashire 3 ratings with the average rating of 4 out of 5 stars. Very disappointing.Would never order from them again! All students enjoy 10% off at Footasylum. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Why have i been rejected for my return as the item was faulty? Rock Woven Outdoor Pant. !\r\n \r\nGoods returned, Yodel receipt \r\n\r\n2 months later -still no replacement received", "Love my new trainers. Manners cost nothing. Great to hear that the parcel arrived so quickly. We are so glad to hear you are happy with the service. The lady at the till was no better. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Ordered and paid on 10th December my daughter's Xmas present. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Christmas Gifts | Christmas Gift Ideas | Footasylum Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Returning faulty goods to footasylum MoneySavingExpert Forum With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Suggested companies are based on peoples browsing tendencies. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Footasylum Reviews | Read Customer Service Reviews of www.footasylum We also ensure all reviews are published without moderation. AVOID THIS COMPANY!!!! very helpful as Liverpool didnt answer the phone. We hope to see you shopping with us very soon. How are you today? I would definitely recommend and will be a returning customer. Find out how we combat fake reviews. Shocking company - bought two items trainers and sliders order value 100.28 never received. Footasylum. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! OL10 2TA. Shopping & Fashion Clothing & Underwear Shoe Store Footasylum Footasylum Reviews 59,796 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review 4.0 total Filter : Most relevant CL Clare 18 reviews GB 7 hours ago Perfect from start to finish Perfect from start to finish. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Ordered Nike trainers. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Click the 'Copy' button to copy it. Restrictions apply. - Lisa Lynch, posted 1 year ago Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. We hope to see you again very soon. To contact the Footasylum customer service team, start a live chat on the website. It goes against our guidelines to offer incentives for reviews. Keep up the good work Terry!Thanks so much.Tanya. One star as there is no 0 stars. Was looking everywhere but at her customers. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. International Returns Most Popular Returns at Footasylum - Staall.com UK Looks like they have found the nearest spare tatty box to send them out in. Stay ahead of the game with the latest trainers and clothing from Footasylum. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers We also ensure all reviews are published without moderation. OG Stack Longline Puffer Jacket. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Why have i been rejected for my return as the item was faulty? The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Ordered some trainers at 10.30pm amd paid for next day delivery. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. High performance sneakers, trending streetwear and exclusive product weve got you. Please refresh the page and try again. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review.