Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. All your photos at the best price! 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Cabins, apartments, houseboats! Very Good 4.0 /5 Review Score More Details. The food is really good. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Due to the nature of the product we offer, you always have the possibility to view the photos. Taxes and fees that are shown are estimates only. No problem! Privacy Terms. We had a great time. Rates shown are nightly rates before taxes and do not necessarily reflect all Middleton, MA discounts available. I will not repeat everything that has already been said. The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. Outside Mexico. Above and beyond customer service! For further support information contact our photograph department at foto@xcaret.com. Xcaret: DO NOT MISS THIS PARK!! Prices are subject to change without notice. Re: Xcaret: photo pass worth it? Can I submit my purchase confirmation on my phone and/or tablet? We can provide it to you if you have your purchase receipt. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. Dear marissaramirez,Thank you for your five-star review. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. We list the best Doubletree Hotels Middleton venues so you can review the Middleton Doubletree Hotels hotel list below to find the perfect place. How long is the photo/video download code available? Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. If the person making the payment is not the same person who will visit the park, it will be necessary to present the following documents at the ticket booths: No, the park does not have a daycare. Access to Xplor Park is limited to children under 5 years. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Doubletree Hotels Middleton hotels are listed below. A snack bar/deli, a lobby fireplace, and express check-in are also on offer. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. . ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. How do I find and download the photos from the website? We are here to serve you and to meet all requests, questions or suggestions you may have. Carretera Chetumal-Puerto Jurez, Km. Play it safe and take your own photos with I would have.More. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? If you make your purchase through our contact numbers, the operator will inform you if there is a pick-up at the hotel where you are staying or otherwise, the closest hotel for this service. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. I would make a point to visit whatever bar Adal is tending the next time I visit. Traveling on business? *MSI only with participating cards (banks) issued in Mexico. Am I obliged to participate in all activities or is it possible to choose some of them? At what speed does the zip-line travel and how long does a single journey last? Departure and arrival points of all activities can be found in the center of the park, therefore distances between activity spots are very short. Nestled in a natural rock and among rivers. As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . Pick up at the airport could not have been easier. Thank you for contacting the Photo Department at Experience Xcaret. After 14 year's of marriage we finally made it to Cancun. Hotel Xcaret Arte is a homage to the best Mexican artist. Great, vibrant, location. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? (01152) 55 4163 7327 At what time can I call customer service? Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Are the downloaded files of high quality? Hotel Xcaret Arte is an Adults Only hotel that pays homage to Mexico's best artists, where you can experience art from its beginnings, through workshops, exhibitions, happenings and special events. What happens if I didn't bring along the credit card used for payment? Every morning, around six, I saw the same young man, about 20 years old, report to Work. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Packages and Xperience Passports cannot be cancelled and will not be refunded. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. No, this is why we advise you to bring one with you. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. Lock in the lowest price from these sites. Yes. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. The download code is valid for 30 calendar days from the date of purchase. Mexico: 998-883-3143. . Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. The staff were absolutely amazing", A verified traveler stayed at citizenM Boston North Station, A verified traveler stayed at Omni Boston Hotel at the Seaport, A verified traveler stayed at Encore Boston Harbor, "We had a fabulous stay while we were in town for a concert at the Garden. No, only Tour option includes round transportation from Cancun and Riviera Maya. By Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. Other small things that kind of irked me were: our toiletries never got refilled. There are a lot of things to do in the parks got adults and kids. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. The best of a home combined with the best of a hotel. 10 Ave South 10, Playacar, Playa del Carmen, Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen, 5th Avenue and 34 St. North, Playa del Carmen. Zipcode 77500. It is essential to arrive 15 minutes before the time of pick-up. BBQ buffet with delicious ribs (vegetarian options available). Subject to availability. See all available properties in Middleton. This change is valid only 24 hours in advance. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. During our stay we took advantage of all of the parks included, and enjoyed the Xichen Deluxe tour, as well as the Coba/ Xel Ha combined tour. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. Euro (EUR): Visa, Mastercard, American Express, Diners, Discover, JCB, Carte Bancaire, Paypal, Sofort and iDeal. The experience of living Mexican art . He is a pool technician. We strive to communicate our brand through thoughtful and warm service, ensuring our guests take only the greatest experiences with them. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. How do you remove the watermark from the photos? HOTEL XCARET ARTE - 105 Photos & 15 Reviews - Yelp For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. . My package also expires in a few days. Yes, you can access to the park with baby food, infant formula, etc. We can provide it to you if you have your purchase receipt. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. Your link has been automatically embedded. !My family and I stayed at this hotel for 6 nights. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. The time will depend on the location of your hotel, so we cant give you an exact time. Book today and enjoy all the All-Fun Inclusive benefits that are part of the experience of living Mexican art. By continuing to browse the site, you agree to the use of cookies. Valet parking, a 24-hour business center, and a garden are also offered. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Sorry, we only accept FM2 or FM3 for the case of foreigners living in Quintana Roo. I want to purchase my dolphin experience photographs. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. ALL-FUN INCLUSIVE . A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. 800 006 FOTO (3686) Yes. If the package includes a visit to a park and an archaeological zone, the photographs will be only at the park. Can I pay with credit card or debit card of a person not included in the visit? We dont recommend the use of flip-flops or Crocs. I'm allergic to gluten, is there anything I can eat at the restaurants? Kukulkn Blvd, Km 9.5, Cancun Hotel Zone. MarieSamSanchezPhoto How do I open the ZIP file when I download multiple photographs? How do I find and download the photos from the website? From $75. Xcaret Hotels | Xenses Park Official Site The discounts are applied automatically by our system according to the date of visit. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. Xenses Admission; Tour Tulum-Xenses; Save more. But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico Doubletree by Hilton Nashua : 2 Somerset Pkwy. I have sent multiple difference emails requesting assistance with no response. What payment options are available to buy my ticket or tour? de C.V. | Enter the heart of the Mayan jungle. If you purchased online you have access to the special ticket booth. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. I really recommend this Hotel. Do you have a special discount for Quintana Roo residents? ( NO KIDS ). Is there any type of refund and/or cancellation. Yes. Yes, you can change your visit to another date within one year from the date of purchase of the ticket. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. 50 Park Plaza at Arlington Street, Boston, MA, 02116. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. Prices contemplate the number of people (PAX) and the number of purchased parks. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Xel-H Within Mexico. 3.9/5 Very Good! We wanted to know the best place to watch Mexico play in the World Cup, etc. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Yes the resort is beautiful and access to the parks is great. Within Mexico. Sorry, the tickets for any of our attractions are not transferable. Children from 5 to 11 pay half the price. These are both highly recommended. We had zero issues with arrival. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. Frequently Asked Questions - FAQs | Hoteles Xcaret - Hotel Xcaret The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. Yes, at the Stalactite River Swim, the use of life jackets is mandatory. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Prices vary according to season. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. What is the minimum age allowed inside the Park? DoubleTree by Hilton Hotel Boston - Bedford Glen. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. If youre a minor, you can ask an adult to drive you. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. What is the minimum age allowed inside the park? It is important to confirm your transportation service at least 48 hours in advance. Round-trip transportation to Cancun plus ferry to Isla Mujeres are included. The pass is very much worth the money. Minimum age allowed is 5 years old. Yes. In our venues, life merges with art. Paste as plain text instead, We also purchased a photo pass package for all of the parks. I can see them but they all say sample on the and not able to download. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Yes, activities in Xplor are all family-friendly. What types of files are the photos that are downloaded? In the case of children, the harness must fit properly and have a minimum height of 3.6 ft (1.10 m). Everything is close you dont have to move your car at all. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. You can post now and register later. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. Are there discounts for teachers or students? Copyright Experiencias Xcaret Hotel S.A.P.I. Their eco-integrating design and premium amenities make them unique. Fill out this form and one of our agents will follow up on your request. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. I really had no idea of how to use them. You can download as many times as you need to while the code is valid. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. In case of amphibious, they can participate, but only an adult with driving license is allowed to drive.