Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. South Carolina, Great so in the future dont use stub hub because you cant get your money back. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Still learning the basics of personal finance? 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. These are often free tickets the seller can relist. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. Great help!!! If you feel like StubHub cheated you, you could take action against them. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Customer service all the way to your seat, 2000-2022 StubHub. Check out the table below to see the best alternatives to StubHub. The cash refund will be issued by May 31, 2021 and will. Customer Service training is needed. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. We do still love going to events and want buying tickets online to be easy and safe. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. What a horrible service! For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. StubHub offersthe retroactive refunds because the live events industry is opening back up. You can also try refreshing your Listings page. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. This watermark prevents others from copying them. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. You will enter your community username and new password and done! Support : StubHub Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 0. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Yes A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. I would like cash refund too. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Review the StubHub return and refund policy at ReturnsAndRefunds.com. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The company prides itself on being a Fan-to-Fan service. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Youll get a refund if your event is cancelled and not rescheduled. StubHub changes its refund policy during COVID-19 pandemic - WKBW Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Just log into your DoNotPay account using any. Another way you might reach the company is by sending them an email. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Solved: Refunds - StubHub Community The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Your refund will be processed to the payment method used at the original time of purchase. After this experience, I'll take my business elsewhere. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. What Happens If I DonT Pay National Insurance Contributions? A million dollar company can not compensate a loyal customer a few hundred bucks. StubHub also has live chat operating 24/7. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. It is free to list tickets for sale, and to search for tickets to buy on StubHub. Since its inception 22 years ago, StubHub has grown to 800 employees. Colorado: 8,688 customers due $3,120,442 in refunds. I had a fraudulent charge on my credit card account from Match.com. Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. The credits are valid through the end of 2022. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. Dollar Scholar Asks: Why Can't the Government Just Print More Money? To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? How to Contact StubHub for fraudulent tickets. Learn more about how we make money. Fatsuma Stagehand Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. Clear your Internet browsers cookies and cache. An email might never be responded to, and the same goes for phone calls. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. She came back and said I'm refunding your money butand then starts fighting with me again. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Absolutely, you can list these tickets for sale on our site ! How to Get a Refund from StubHub - Christian Small Customerscomplained to the media andfiled lawsuits. "The return of live events, the input of customers, partners, and regulators, and the . So the funds are available but you only adhere to the state-by-state laws? Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. This material may not be published, broadcast, rewritten, or redistributed. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option.