how do i report a downed comcast line?

Choose the option that best describes your situation. Contact Comcast and let them know of the down landline problem. If you see a power line on the ground, don't assume that it is not energized or that it is insulated. Write your 17-digit account number on the "For" line of your check or money order. Create an account to follow your favorite communities and start taking part in conversations. You can report an issue by going to the Xfinity Status Center. Press question mark to learn the rest of the keyboard shortcuts. Emails sent with an attachment cannot be processed. It is to be expected when weather conditions are severe. Ask for the Comcast liason. For your safety, do not touch or move the downed line. An official employee, such as myself or whoever is first available, will respond. An official employee, such as myself or whoever is first available, will respond. Sky News is a British free-to-air television news channel and organisation. Create an account to follow your favorite communities and start taking part in conversations. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Comcast Xfinity problems in the last 24 hours. Press 0 a lot. Click the Check for Issues button. A: Cable and phone wires dont carry current, so its safe to remove them. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Hi, @user_af7a95. The channel and its live streaming world news is available . . In the top right corner, you'll see a little chat icon near the bell icon. Should you experience further issues, please create a new post. Remember: This number is just for unburied ground cables. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. That person will tell you who the city's contact is in the Comcast governmental affairs office. Enter another ZIP to see info from a different area. I will post again here when/if I receive a reply or action is taken. If they're power lines, they'll caution tape the area and notify DPW and the appropriate power company. Do what's best for your business. Privacy Policy. Jacksonville, Florida Area. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit Xfinity Outages | CableTV.com Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Report or View Outages; Other Contacts; General, Business, Landlord, . It's not the power line and I don't think it's the regular cable either because there's no service outage. A recent storm brought down a tree which took down one of the above ground cables by my house. A woman in Huntington says she contacted Comcast several times about a line. How do I report a downed line in as few steps possible Its important that you dont exit the vehicle unless youre in imminent danger. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Report Downed cable line | Xfinity Community Forum Hello @user_300363 and thank you! Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. How do I report an above ground cable down? You can email the site owner to let them know you were blocked. Comcast does not do tree trimming. Performance & security by Cloudflare. Cookie Notice You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. How Do I Report a Problem with My Comcast Landline? - GetHuman Immediately Call Emergency Services. Don't touch anything or anyone in contact with a downed power line. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. We can assist you with getting a ticket opened to let our amazing local team know. Don't touch a downed power line or other equipment. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Type a message to let us know what your issue is. Voting closed 14. For immediate assistance, check out the Xfinity Assistant. How do I report this? Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Scan this QR code to download the app now. how do i report a downed comcast line? - tourdefat.com Then it thanks me for signing in. Let us know. Contact Customer Service at (800) 391-3000. What to expect: Your complaint will be posted online in a public database. Youve reached the best place and perfect person to help with virtually all of your account needs! I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Welcome to the Xfinity community! In the 'To' line, type "Xfinity Support" there. How do I get Comcast to come deal with this? Provide your account info and say, Line is down., Dont have AT&T service? STAY AWAY from downed power lines. Tips in case of an outage What if my power is out? The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. 3.) Yes, Comcast will come to your house to install the cable lines and equipment to your home. This option is available 24 hours a day, 7 days a week. Press Enter to send it. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. If you absolutely need to have it removed, consult with an electrician before doing so. . Help with my Comcast issue First: share to improve GetHuman3339193's odds Strength in numbers! It has been severed months ago and left hanging. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. In the top right corner, you'll see a little chat icon near the bell icon. Please help before someone gets hurt. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. Hello @ryanray.rr81 and thank you! Call 800.288.2020. Our community is your official source on Reddit for help with Xfinity services. Thanks. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Eastand Royal - Vice President of Customer Experience - LinkedIn Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Search accounts based on account number, or chat online. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Stay at least 35ft away from any downed wires during cleanup and other activities. How to stay in touch with Verizon during an emergency Please send us a PM with your first and last name, as well as house numbers to your service address. Thank you for bringing this issue to our attention. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Help and Support Topic | Comcast Business Support A drop-down list appears. Woman battles Comcast over downed line - WSAZ Reddit and its partners use cookies and similar technologies to provide you with a better experience. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Massive outages do occur because of problems such as storms, floods etc. X | `>`. Service Status Center | Comcast Business Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Xfinity Outage Map Lansing MiWith Smart Home Manager, you can: Get help -ATTU-verseCare. I have a line in front of my house (laying on the sidewalk) that DTE has told me is a telephone line. -You are responsible for the "mast," the . i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Low hanging main line cable | Comcast Business Support Community https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Here is a list of frequently requested telephone numbers: Cable. Select Start Troubleshooting to begin your modem restart. Call 800.288.2020 . You can contact 811 to get utility lines marked. I am a bot, and this action was performed automatically. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. I have a downed wire in the middle of the street. Who do you call for a downed cable line? Report A Downed Line. I am an Official Xfinity Employee. Thank you so much Anthony for sending us over those details and the Modmail. You aren't allowed to. Our community is your official source on Reddit for help with Xfinity services. @XfinityThomasChow long does it take for someone to reply? I called 800-288-2020 and was told to call Risk Management at 800-894-0374. How to Report an Issue Online Visit xfinity.com/xfinityassistant. Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 I need someone to come out and fix it. I am a bot, and this action was performed automatically. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Curious how long a ticket will languish in the system now until a person gets in touch again Hello and Happy Thursday, Suzanne! Downed/hanging electrical wires - who to report to? | Universal Hub Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. to Call your mayor's office. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It's a hazard to pedestrians and vehicles! Asking on behalf of my place of business. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. It's in front of my yard, and it goes across the street. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. Id give them a ring. The metal cable is entangled in my chain-link fence and poses a serious hazard if there was a lightning storm. How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. No worries, Our team can definitely help right here! LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . This post was marked as closed. How do you get straight to a representative? There may be a 60 day notice cancellation fee for your service. ET. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Privacy Policy. came out and verified that it isn't live. Press question mark to learn the rest of the keyboard shortcuts. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Our team can assist with getting those downed wires raised. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. Report unburied cables, exposed wires, or downed lines - AT&T Find an Xfinity Location Check the status and hours of locations near you. Status Center Xfinity app Download the app or text "Xfinity app" to 266278 and get help. For more information, please see our I am at a loss. A drop-down list appears. Full special report: Alex Murdaugh found guilty in murders of wife and son Adding to this post, because the instructions didn't say to wait for a response when using the private message option. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Reporting this to comcast seems to be a problem. I really appreciate you being a member of the Comcast Family! We have made changes to keep employees safe so response and call times may be longer than usual. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. Once you have done that go ahead and send us a peer to peer message so we can begin the ticket process. Stay put and call 911. A Comcast line fell down from the utility poles above my house a couple of days ago and is now lying across my and my neighbor's backyards. how to report downed wires | Xfinity Community Forum How does cable internet get to your house? We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. and our How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. They have been hanging very low for over a year. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Rod Furlan is a crook and Thief and should be held accountable. Report an Outage | PECO - An Exelon Company - PECO Energy Company Click to reveal Question: Does Comcast Hve To Repair A Cut Cable Line By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The action you just performed triggered the security solution. New comments cannot be posted and votes cannot be cast. I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Sound the horn, roll down your window and call for help. Question: Does Comcast Hve To Repair A Cut Cable Line. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Call 800.288.2020 and select Repair. Click the direct message icon, 2. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Then, call PG&E at 1-800-743-5000. Warn others to stay away. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? Companies respond better when others are watching. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Downed power lines and safety after a storm - CenterPoint Energy Emergencies and Safety | Consumers Energy Store Locator Status Center Check for outages and troubleshoot your services. It's not the power line and I don't think it's the regular cable either because there's no service outage.