The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. All financial products, shopping products and services are presented without warranty. Pre-qualified offers are not binding. Typically, a variable-rate loan has a lower introductory rate than a fixed-loan rate loan. Sign up to our $1,500 No-Essay Scholarship. ECSI tracks and collects your payments. Do you need a deferment, forbearance, or cancellation for your Federal Perkins Student Loan, Health Professions Loan, Institutional Loan, or other Student Loan? What if my loans are transferred to ECSI? You can also pay online on the ECSI website. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Loans managed by ECSI are not eligible for the White Houses, . You can call Heartland ECSIs customer service phone number at. (412) 788-3900. MORE: How to get forgiveness for your Perkins loans. If you are not sure and need assistance reviewing your account, please contact UC San Diego Student Financial Solutions (SFS) at 858-822-4727 to speak with a counselor about your concerns, or email at. Your account may also be sent to a collection agency. Site Structure. You can login with your Federal Student Aid (FSA) ID. Default Resolution Group services only federal student loans in default. If I'm currently making my payments on my University of California loan(s) via Conduent/ACS' Automatic Bill Payment (ABP), what will happen as a result of this transition? Heartland immediately begins ratcheting up my fees and rates so that I was paying double, 6% on credit card transactions. In that spirit, we are providing the following information regarding the transition and the changes that are being implemented. This form is available via PDF and can be printed out upon receipt of this notice. ECSI also services a few other types of. If ECSI is your student loan servicer, heres how it can help you. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment. . Tuition payment plans are optional and vary between schools. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Stay Connected. Process deferment and forbearance requests. ECSI has partnered with around 2,200 colleges and universities where they collect more than a total of $100 million in terms of annual student loan payments. The Education Department can transfer student loans from one servicer to another. Email them (800) 437-6931. Heartland ECSI Customer Service Complaints Department. When evaluating offers, please review the financial institutions Terms and Conditions. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. This might happen if a servicers contract expires and is not renewed, for example. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. Please note that until then, neither ECSI nor UC San Diegostaff will have access to view your student loan account information or be able to process any transactions, such as payments and requests for deferment, forbearance or cancellation. in 10 seconds. For borrowers to make contacts with them, the ECSI makes paying back of loans simple and fast. With an income-driven payment, your monthly payment may be as low as $0. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Here is a list of our partners and here's how we make money. Enter the following information which you have received from your lender. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. A graduated repayment plan starts with smaller monthly payments and increases over time. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Shop for loans and credit cards from anywhere. ECSI has maintained a government contract to service Perkins loans since 2013. Payments in Person 25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998. As a student loan servicer, ECSI acts as a middle man between you and your student lender, which could be the U.S. Department of Education, your school or a private lender. Here is a list of our partners. Borrowers must complete and return these statements to the . If I have loans at more than one UC campus, will I have the same student loan account number? If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. You can email the site owner to let them know you were blocked. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Our goal is to provide you with detailed information about your options to make an informed choice. When will ECSI be able to provide student loan account information and assistance to me? To access your electronic 1098-T statement issued prior to 2018, visit Heartland ECSI and select "Accessing Your 1098-T." Click to search for your tax form. Yes. Email, If a complaint doesnt help, you can contact the. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). You can always log in through an online account with ECSI to see how much of your refund you have received. When and where can I enroll in Recurring ACH Payments with ECSI? Its most important to know your student loan repayment options so you can know the right questions to ask. I learn new things everyday. Work atmosphere is friendly. Mentor Content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. career opportunities, employment and salary outcomes. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. (You may also receive a separate communication with the key.) How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. They should not be construed as professional advice from qualified professionals. Go for the school that you are in and follow up on the action. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. Mentor also does not provide financial, legal, investment, accounting or investment advice. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. Advertiser Disclosure | Terms of Use | Privacy Policy. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. Tuition payment plans: 866-927-1438. Coraopolis, PA 15108-4354. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. If I placed a 'stop payment' on my check because it was not negotiated in a timely manner, will I be subject to the return fee? The name of the company sending you a federal loan bill every month is your servicer. Heartland ECSI is one of the largest and oldest student loan servicers in the U.S. ECSI services several types of loans for students at every educational level. Its most important to know your. ECSI offers several ways to pay off student loans. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. This method should be used only as a last resort, the federal student aid office says. All rights reserved. 4.Why is it necessary to sign a Truth in Lending Disclosure? Under Heartland ECSI, the student loans are not set at a 5% interest rate. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. This influences which products we write about and where and how the product appears on a page. Chat with a Live Customer Service Representative. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. . ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our student loan borrowers. The collected loans include the following -. They also pick all the important tax documents that you require and keep you updated with the status of your account while helping you with the queries you may have too. You can call ECSI at (888) 549-3274. Mentor is not involved in the application, underwriting or credit decision for any product or service. All financial products, shopping products and services are presented without warranty. Using your ECSI key, enter it on the left side under the connect an account then press connect. If a complaint doesnt help, you can contact the Federal Student Aid Ombudsman Group. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender. We provide articles, comparison tools, calculators and other content ("Mentor Content") for free and for educational and informational purposes only. MORE: Federal student loan servicers: Who are they and what do they do? To ensure that you are not penalized as a result of this transition, all credit bureau reporting will be suspended for the months of August, September and October 2017. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Your deferment period should continue without interruption. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Heartland ECSI had experienced remarkable growth over the past 10 years and their help desk software no longer provided the right level of support for its increasingly sophisticated operations - including managing one call center for student loan borrowers, a client support team for school administrators, a technical support desk, and other departments across the organization. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. ET ECSI address for loan payments via. No. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. P.O. It is always a good practice to access your account information online to review your deferment status. Register for online access to your account. guarantees about the information published, listed schools, accreditation status, financial aid and scholarships, These lenders do not always handle the loan servicing and customer services themselves. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. If you are current on the repayment of your account, you may call the Heartland ECSI Customer Service toll-free line at 1.888.549.3274. ECSI . A paper copy will also be mailed to your permanent address if you did not opt-out.'. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. Unlike most other federal student loans, Perkins loans are not eligible for any type of income-driven repayment plan. You can also print copies of your billing statements through your ECSI account online. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. ECSI is a servicer for borrowers with federal Perkins loans. ECSI. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. For student loan borrowers, the school's financial websites often direct you to create an online account with the ECSI. Refinance your student loans with SoFi today. In our previous system, customers could only call or e-mail to request help, which meant having one staff person dedicated to receiving those tickets and then manually assigning them to a support agent to handle. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. . Youll need your account number to finish setting up your profile. For our online programs, we've frozen tuition at its 2013 rate. You can make additional payments over the phone or via online chat. The company helps in refunds and thus, makes arrangements for the funds to be delivered. Assitance for past tuition and fees due. Click to reveal You may also. Student Loans, Student Loan If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. so you can know the right questions to ask. Register for online access to your account. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. Please consult with your investment advisors before making any financial or investment decisions. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Loans you have from received at various UC campuses will have unique account numbers that associate them with the specific UC campus from which you received your loans. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. NerdWallet strives to keep its information accurate and up to date. Student Loans, Refinance Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. ECSI tracks and collects your payments. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. Refund disbursements: 844-760-6052. Even if interest rates change, your interest rate or monthly payment will not. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. This might happen if a servicers contract expires and is not renewed, for example. heartland ecsi refund strayer university. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Processing of online electronic payments and other transactions by Conduent/ACS borrower services staff will also cease after July 31, 2017. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. It is a student loan servicer that manages the repayment process for student loans from many colleges and universities, including Federal and even private education loans. When evaluating offers, please review the financial institutions Terms and Conditions. Sales Email: [email protected] Client Support: 1.800.437.6931 . If your loan payments havent begun or youre not sure which company is your servicer, log in to My Federal Student Aid to find out. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Alternative loan borrowers. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. ECSI Email: You can email ECSI directly through the ECSI website. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Default Resolution Group services only federal student loans in default. If your loan payments havent begun or youre not sure which company is your servicer, log in to. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. , which provides free dispute resolution. You will be at your school account screen in no time. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. Pre-qualified offers are not binding. Effective August 1, 2017, ECSI will assess a return fee of $15 per returned item. This might happen if a servicers contract expires and is not renewed, for example. You can also print copies of your billing statements through your ECSI account online. ECSI will assign you a new account number (called a. Visit Website. Conduent/ACS payment due dates are on the 1st day of the month. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Get help from Heartland ECSI Customer Service. representative. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will my loan be subject to a late fee? Process monthly payments and extra payments. Interest can continue to build on your balance during deferment or forbearance periods. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. All financial products, shopping products and services are presented without warranty. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. Get Heartland Campus Solutions Ecsi information like Emails, Groupe Bpce email format, Phone Number, Competitors | Get Heartland Campus Solutions Ecsi.com information like Emails, Groupe Bpce email format, Phone Number, Competitors You may also change your student loan servicer through consolidation or forgiveness. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. Lead Writer | Student loan repayment, college alternatives. Interest can continue to build on your balance during deferment or forbearance periods. The biggest hurdle that we had to get over was the fact that our support tickets need to be monitored by our support team and they can follow multiple paths simultaneously. stated Ryan Bruner, Heartland ECSIs Director of Client Support. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. Mentor Content is not intended to provide financial, legal, investment, accounting or tax advice. Heartland ECSI is responsible for servicing the University's Campus-Based student loans including, but not limited to sending student loan billing statements, processing student loan payments, forbearance, deferment, and cancellation request forms, and providing quality customer service to our . Click on "Account Tools". This fee will be assessed for both returned checks and any returned electronic payments. How long will Conduent/ACS be able to provide student loan account information and assistance to me? When evaluating offers, please review the financial institutions Terms and Conditions. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. Performance & security by Cloudflare. Variable APR includes a 0.25% discount when you enroll in autopay. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. You can make additional payments over the phone or via online chat. Follow up with the 'Continue' button next. Heartland ECSI services federal Perkins student loans for the government. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Karen Gaudette Brewer joined NerdWallet with 20 years of experience working in newsrooms and leading editorial teams, most recently as executive editor of HealthCentral. Process monthly payments and extra payments. Do not sell or share my personal information. , like private student loans, health professions loans and institutional loans issued by a university or school. ECSI address for loan payments via check or money order: ECSI email: [emailprotected], or use the 24/7 online chat tool. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website.