Apple is a drug-free workplace. At Apple, base pay is one part of our total compensation package and is determined within a range. Copyright 2023 Apple Inc. All rights reserved. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Now Jeronimo is paying it forward: The leaders here remind me of the high school computer teacher who first inspired me to explore my interest in technology. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. The entire store team benefits from your commitment to providing the best care for customers. They may also move into management positions. By helping Apple maintain strong relationships with customers, you are instrumental to our success. And thats our greatest strength. Average salary for Ontario Power Generation Technical Training Specialist in Strathroy, ON: [salary]. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. This includes knowing how to use the tools and equipment they need to complete their work. You reassure customers when delivering product diagnoses and potential solutions. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Youll need to be flexible with your schedule. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. You maintain composure and customer focus while troubleshooting and solving issues. This website uses cookies to improve your experience while you navigate through the website. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. As businesses become more reliant on technology, the need for security professionals will continue to grow. Through its Community Education Initiative (CEI), Apple will provide scholarships to cover the cost of the exams for participating students at its CEI partner institutions. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. United States Department of Labor. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. View All Courses Questions? Apple today launched updated professional training and certifications for IT support and management. An Apple digital badge represents your achievement in professional training. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Regardless of the situation, your communication skills can help you be an effective technician. Customer loyalty and satisfaction is their number one priority. Customer loyalty and satisfaction is their number one priority. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. These cookies track visitors across websites and collect information to provide customized ads. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Theyre so grateful and that feels really good.. You get to work with really creative people. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You can search for people who have earned an Apple certification in the the Apple Directory on Credly. Both full-time and part-time jobs are available. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Learn more (Opens in a new window) . This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. You reassure customers when delivering product diagnoses and potential solutions. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. tock pay options (up to 10% of your income quarterly at 15% of market value) and d. iscounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Just fill out the form or call us directly on 0203 507 1728. Its a secure, shareable credential. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Desktop Support Specialist - Mid-Level Equiliem San Francisco, CA Quick Apply $40 to $45 Hourly Full-Time . As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support - developing strong, positive relationships with Apple. Apple Technical Specialists are the people who make sure that Apples products work as advertised. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. United States Department of Labor. This cookie is installed by Google Analytics. Each exam costs $149, with vouchers available from the Mac Admins Foundation for applicants in financial need. Learn more about your EEO rights as an applicant (Opens in a new window) . You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Description As an Apple Reseller Specialist you are skilled at uncovering customers' needs, then . Stay up to date with what you want to know. Come eager to listen and learn from your team, your mentors, and your customers. The courses are sequential, and build on skills and concepts as the user progresses. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. I agree to the. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. We deliver a full range of Apple courses, including support and repair training for Apple devices. In the US alone, Apple has 265 retail stores across 44 states. This provides the opportunity to progress as you grow and develop within a role. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. They analyze the procedures of their organization and make sure the appropriate and most efficient computer systems are employed to optimize . If you dont pass the exam on the first try, you can purchase another exam and retake it after 14 days. You also have the option to opt-out of these cookies. Discover even more benefits of doing what you love. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Lots of different people to learn from and meet. Copyright 2023 Apple Inc. All rights reserved. The entire store team benefits from your commitment to providing the best care for customers. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. For more details and to apply, visit, Apple Professional Training courses are available now at. The work environment for an Apple technical specialist is usually in an Apple Store. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. Title(s) held: My official title was "specialist." To view your favorites, sign in with your Apple ID. Here's what we know so far. Along the way, youll be updating your technical know-how and educating team members about technical issues. Copyright By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. The Apple Deployment and Management course takes these skills further, covering how to configure, manage, and secure Apple devices using mobile device management (MDM), teaching users how to develop a deployment strategy and use Apple Business Manager and Apple School Manager. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. You have excellent time management skills and can make decisions quickly. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. They test new features, investigate bugs and glitches, and provide feedback to engineers about how well these features perform in real-world scenarios. Youll be our customers human connection to Apple: empathetic, friendly, and real this is more about restoring relationships than repairing technology. Learn more about your EEO rights as an applicant (Opens in a new window) . Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency This cookie is used by the map which helps visitors to identify and reach the facility. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Learn more (Opens in a new window) . Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. Take proctored certification exams from your home or office. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. This cookie is set by GDPR Cookie Consent plugin. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple Professional Training exams are offered online and cost $149. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Do you love how it feels to help others? Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. 2023 The mob used the electronics in the store to play music and record their dance routine. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. After going through an estimated 13 hours of content and successfully completing an exam, users will receive the Apple Certified IT Professional certification. Geniuses often made $25 to $30 an hour based on their tenure. Great offering by Apple! If you cant take an Apple Certification exam, either using standard testing equipment or within the standard exam duration, the Apple Certification Program makes all reasonable efforts to accommodate you. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030.1 As companies expand their use of technology, employees are demanding to use iPhone, iPad, and Mac at work, resulting in an increased need for IT professionals skilled in supporting and managing Apple products. This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. By following these guidelines, you reap the benefits of the Apple identity and contribute to its strength. When a customer needs assistance, you quickly assess their situation. And after you've passed an exam, display your verified digital badge on any professional networking site. Here are three trends influencing how Apple Technical Specialists work. Next-generation version of iOS, set to be previewed at WWDC 2023 in June with a public release in September. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. A selection of quick iOS tips that will make you a lot more time-efficient in the long run. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. At other times, you refer customers to support team members who get them up and running again. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. I guess the one part of the job I didn't look forward to was closing the store at night. You may be communicating with customers about technical issues or non-technical issues. Badges are issued and managed through Credlys digital badging platform. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . And be amazed by what it does for yours. I will never forget them. Apple first worked with Austin Community College in Austin, Texas, to offer the Apple deployment course in early 2020, and is expanding to Maricopa Community Colleges in Chandler and Mesa, Arizona, this summer, with additional CEI schools to be announced. The cookies is used to store the user consent for the cookies in the category "Necessary". Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. By helping Apple maintain strong relationships with customers, you are instrumental to our success. At first I didn't understand why she was so upset about an easily replaceable phone. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Learn more. This cookie is used for advertising, site analytics, and other operations. From what I knew, many Geniuses who had been there since the store opened its doors were making well over $40 an hour. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". United States Department of Labor. Choose your path Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple Inc. All rights reserved. Roles based in Quebec require French language proficiency. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. By clicking Sign up, you agree to receive marketing emails from Insider Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. However, you may visit "Cookie Settings" to provide a controlled consent. The exam costs aren't as crazy as CompTIA. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Apple Professional Training courses are available now at training.apple.com. Another perk of working there: Customers love Apple, so my days were often pleasant. You have excellent time management skills and can make decisions quickly. Apple training delivers everything you need to learn about the technologyonline and on your time. The latest news and updates, direct from Apple. Filter our Apple training by your desired technology. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. Average Apple Technical Specialist yearly pay in the United Kingdom is approximately 20,805, which is 50% below the national average. Apple Inc. All rights reserved. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Copyright What it's REALLY like to work in an Apple store:You get to work with really creative people. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. The program is open to institutions in Europe, the Middle East, India, and Africa. And be amazed by what it does for yours. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. See which role best matches your experience. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Get weekly top MacRumors stories in your inbox. At other times, you refer customers to support team members who get them up and running again. To view your favorites, sign in with your Apple ID. You will be working with customers one-on-one to help them with their Apple products. Apple is an equal opportunity employer that is committed to inclusion and diversity. Necessary cookies are absolutely essential for the website to function properly. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. . The Apple Professional Training courses are now available at training.apple.com. They can also help businesses to develop and implement best practices for protecting their data. Come to us in your pursuit of success. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Apple badges adhere to the Open Badges specification, which is managed by the IMS Global Learning Consortium for recognizing and validating learning. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. click here to select a store and view pay information. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Get startedand submit your resume. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. And after youve passed an exam, display your verified digital badge on any professional networking site. We deliver a full range of Apple courses, including support and repair training for Apple devices.