Tickets submitted for refund must have been purchased by cash or debit card. f Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). H*2T0T3415Rf& 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. So we just kept our Suica as well as our Icocaused in the Kansai. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. more. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? Registering your card protects your card balance and allows you to set up an online account. BART will refundpaper ticketswith a remaining value greater than $1.00. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. For faster replacement, you also can pick up your replacement card at an in-person service location. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. A: Fire off an e-mail to clipper@bayareametro.gov. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. 2020, Metropolitan Transportation Commission. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. If a Clipper card is not used for six months, it can be deactivated. As others have said, you can get it on the Clipper phone app for free. All rights reserved. Learn more about our privacy policy. E\\y\F@B.DHR!"g/ The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. EMC To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. A reader in a prior column thought $300 had disappeared from an account. 0 0 10.1455 10.364 re H237402VH2P0P04341Qf& /Tx BMC Enter and space open menus and escape closes them as well. Unfortunately, the Clipper Card doesn't allow that. Registration is easy, and its free. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 0.749023 g She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " All rights reserved. Refunds are subject to the fees in Section 10. Someone else may be able to use it. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. The Caltrain Go Pass is an institutional pass, which is set up differently than Clipper cash value and the Caltrain Monthly Pass. If you ever lose your card, well replace it and restore your value for a $3 fee. EMC The VTA Smart Passallows unlimited travel on VTA buses and light rail. If your card is registered, contact us so we can block your card from further use. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Mail the ticket(s)toBART's Treasury Department. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. f endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. If you have a question, please call (510) 464-6841. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. 0 0 10.1455 10.364 re If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . Cash value is NOT required and should NOT be deducted when you use an active Go Pass. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. You can also use Clippers automated phone service to hear your recent transactions or have a list sent to the email address in your account. H*2T0T3415Rf& (visit our Chase Center Servicepage What should I do if my card is lost or stolen? (Some limitations may apply.) So what you could do is to rack up a negative balance to offset the $3 fee. We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? If do not tag on and/or off, you will be subject to citation. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. E\i\\ 0 0 10.146 10.364 re What can I do with an online Clipper account? Stanford University. Clipper says it does not take funds away, even if the card goes unused for years. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Only registered Clipper cards, are available for refunds. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 224 0 obj <>stream If you forget to tag on and/or off, you will be subject to citation. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. H*2T0T3415Rf& Registering your card protects your card balance and allows you to set up an online account. about the future of clipper (external link). Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. No. J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. EMC endstream endobj 177 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass . Add only that total amount to your card. (For example in NYC one can buy MetroCard at the airport without a fee.) Learn more about Clipper on your phone. For more information, including fines, please see Caltrain's fare evasion policy. There is a $5 fee for this service. While riders are still able to use tickets to enter or exit through fare gates, we understand some may want to refund their tickets since the balance can't be transferred to a Clipper card. EMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Warriors Ferry / Chase Center Service Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. EMC endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream You have to fill out a form. Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. Prior to that he was an assistant sports editor at the paper from 1984-1987. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. /Tx BMC EMC for more info). HD 0UR K(EP%xg:#6(=VU-zTqwn?p Fares are for one-way travel. The Clipper program, as a matter of law and policy, does not disclose Clipper account information to someone who is not the registered cardholder, unless Clipper has the cardholder's authorization to do so. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. Clipper said they didnt have money in their accounts. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. You can check your eligibility at our Go Pass and Smart Pass eligibility checker. Does this mean my card is worthless and I might as well toss it? Clipper is the recommended fare payment method and offers ferry customers a discounted fare. For details about how to apply for a refund, download theClipper Cancellation Form. No service to Chase Center atthis time,stay tuned for updates. HD 0UR K(EP%xg:#6(=VU-zTqwn?p EMC No service to Chase Center atthis time,stay tuned for updates. EMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. Paper Tickets 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. All rights reserved. REFUNDS. For defective cards, no fees will be charged. At your request, we can mail you a new card with your balance restored, typically within 2 business days. This is one option for using up the funds on a paper ticket you own. If you are still having trouble with your Go Pass, please contact us at. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. E\\y\F@B.THH!*o* If your card is registered, contact us so we can block your card from further use. /Tx BMC /Tx BMC 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Is there a way to purchase the card without paying the fee? Clipper is the all-in-one transit card for the Bay Area. To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Refunds are subject to the fees in Section 10. 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 172 0 obj <>/Subtype/Form/Type/XObject>>stream Otherwise, you will be logged out automatically. Min of $5. /Tx BMC !5r=m)x=t y j*U`Txxl]we%fhE6 v-`ci/]#z&-`F!T1=ynu>%pP #6@N!q4pw$YxJw6EJa=!RDN46lVMCfv3Ge]()m. /Tx BMC Learn More EMC Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. But alas, no longer on bART as they now wont let you exit like they used to. /Tx BMC Minimum monthly payments are required. Be sure to review the paper ticket fare chart at the station. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. My spouse, relative, or close friend needs help managing their registered Clipper card. 0.749023 g Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. H*2T0T341f& How would you improve Clipper? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. BARTs Treasury Department will then process the refund. However, If your card is damaged, you will be charged $5 to replace your card (includes balance restoration) or $5 to refund your Clipper card balance (without card replacement). More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. Go Pass users can request that the Go Pass be loaded on any adult fare Clipper card of their choice. Visit the Go Pass eligibility page for more information. -=9&_j?N3?vjUaFXpJ| Please contact Clipper Customer Service at 877.878.8883 to request a refundwithout cancelling your card. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. 2020, Metropolitan Transportation Commission. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P And Metro card. If your card is registered, contact us so we can block your card from further use. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Clipper is committed to protecting your privacy. E\\y\F@B.THH!*o* 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Your session is about to expire due to inactivity. A: Many others are praying, as well. o Discover . That will show you the cost of each trip. All Access Digital offer for just 99 cents! Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. IMPORTANT: Clipper cards will hold funds for . Get it back from them when you plan your next trip to San Francisco. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. 0 0 10.1455 10.364 re The Go and Smart Passesare non-transferable. Only registered Clipper cards are eligible for refunds. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. EMC If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). f /Tx BMC /Tx BMC endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream Riders have 2 options for getting a refund: https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. f Please contact Clipper Customer Service at 877.878.8883 to request a . safe parking at hotels near Oakland Airport?? endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. BART will also refund full unused paratransit ticket books. @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream H*2T0T3415Rf& endstream endobj 206 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream What should I do if my card is lost or stolen? Getting dinner in Oakland this Fridaywill I get robbed? endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream It is recommended that items of value be insured when selecting this option. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. EMC Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. If you cannot tag your card successfully, try on another device. Learn more about our privacy policy. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. . If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Clipper cards will hold a maximum of $300. Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program. You must tag your card again when you get off the train. H237402VH2P0P04341Qf& If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Some folks report having trouble using the app abroad, but SFO has good free wifi, so you can try doing it when you arrive. And my Oyster card. I have a whole collection of stored value transit cards from many places! Clipper App. Then take a long joy ride on Caltrains. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. If you forget to tag on and/or off, you will be subject to citation. New. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. f You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Up and Down arrows will open main level menus and toggle through sub tier links. Refunds are subject to the fees in Section 10. /Tx BMC The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. For three bucks, just consider it a cheap souvenir. My spouse, relative, or close friend needs help managing their registered Clipper card. As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . Your session is about to expire due to inactivity. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Can I have more than one card in my Clipper account? Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. What a scam! And Orca card. The other option is a refund. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Only registered Clipper cards are eligible for refunds. Learn more about Clipper on your phone. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. I'd calculate your estimated usage and only put that amount on the card. endstream endobj 173 0 obj <>/Subtype/Form/Type/XObject>>stream EMC f The old website used to show added values, ready to be activated, but no longer does. Please note that Go Passes cannot be loaded onto discounted cards such as, Senior, Youth, and Regional Transit Connection (RTC)/ Disabled. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream You can add value, see what's on your card, and see recent transactions. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. Credit Card Type (check one): o MasterCard . Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. Email clipper@bayareametro.gov. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Chinese. Describe the situation, including your account information. Pay With BART will refund tickets with a remaining value greater than $1.00. 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Visit our VTA Smart Pass page for more information. Your refund request will typically be . 0.749023 g Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Choose to stay logged in or to log out. endstream endobj startxref 0 %%EOF 332 0 obj <>stream I no longer need to use Clipper.