Holland America Line's EZpay option makes it a breeze to budget for a dream cruise vacation and pay it off over time. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. Confirm your preferred flights as early as 330 days prior to your return or as late as 4 days before departure. Costs will vary based on ship, sailing and number of devices, but they do note that Wi-Fi packages are not available on ships sailing from the Galapagos. These days, staying in touch with friends and family stuck on land -- and even fellow passengers at sea -- is easier than ever. CPP Platinum is not available to residents of New York State, Quebec or Puerto Rico. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. For guests on Holland America Line, the new "Have It All" package can provide clearer pricing while also offering substantial savings for many. Now, most people cant go a day without their smartphones nevermind a week-long cruise. Fully Accessible Single Side Approach These suites have a king-size bed convertible to 2 twin beds. A Yes, all the required information is contained in Express Docs, including flight itineraries, hotel and transfer details. ), handling money and after using the restroom. Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. We have created a broad range of shore excursions with options available for every desired activity level. This can be done seamlessly from their first device just like upgrading service level package. Shirts/cover-ups and footwear are always required indoors. An upgraded premium internet package will be available for an extra cost. This suite is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Next, you will be required to complete ship check-in formalities. *Flight Ease offers two booking options: Flexible Fares - For those who want greater flexibility. A special kids menu is available at each venue, and we can accommodate a variety of dining restrictions and preferences. Kosher meals and a Health Conscious Dining option are also available. Again, these prices vary based on ship, sailing and number of devices you wish to connect. They have an Internet Point area where you can use onboard devices or bring your full ship usage. Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. It's your choice. Cruises feature extensive on-board enrichment programs and activities every day. Onboard credit is spending money to use when youre on our ships. Special dietary needs, such as vegetarian, diabetic or gluten-free meals, are easily accommodated with advance requests. By Also, a dark suit is appropriate for dinner on board ship), Sturdy walking shoes for every day use (two pairs are suggested) both leather, to stand up to rain if necessary, and a pair with a good arch support, One or two pairs of dress shoes to accompany your dinner outfit, Bulky or winter-weight sweaters or jackets, Rain boots and long underwear (outfitters throughout Alaska provide special gear needed for their activities, such as warm "moon boots" for walking on glaciers, waterproof rainwear, boots and life vests for river rafting or sea kayaking), Be sure to take toiletries and prescriptions for both medication and eye glasses to aid in replacement in the unlikely event they become misplaced, A travel alarm clock (although wake-up calls are offered on all Holland America Line cruises), Binoculars if you enjoy bird watching or would like a closer look at wildlife and glaciers, Your camera film is available just about everywhere you will visit. With our onboard gifts and shipboard credits, you can let someone special know how much you care. Their contact information is listed below for your information. Guests should indicate on this form which foods may potentially cause a severe reaction. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. Spotify). Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. You will recognize our representatives by their Holland America signs. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements. While you are online, it is easy to view your Personalized Shore eBrochure, or customize your cruise itinerary by scheduling shore excursions, dining experiences and spa treatments. In addition to all of the amenities that typically come with a standard cruise fare, Have It All also includes four high-value extras in the fare with more amenities as the length of cruise increase. Most cruise lines offer internet packages at per day prices that allow for unlimited use over the duration of your cruise. Ships without Tamarind receive two nights at Pinnacle Grill and one night at Canaletto. Video streaming is not available with any of these packages. However, many cruise lines now offer smartphone apps. If the fine is assessed due to a flight delay, we will pay the fine if you were participating in our Flight Ease program. Q Is it possible to check in for both my travel companion and myself at the same time? Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo identification with a validated birth certificate issued after July 1, 2010. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. You are responsible for all baggage fees, including any excess baggage charges imposed by airlines. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. Enjoy a seamless experience from ship to shore with a high-quality City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call. As Costa Cruises is part of Carnival, StarLink Internet will be coming to the fleet in 2023. If you have booked your hotel accommodations through Holland America Line, transfers are included between the airport, hotel, and ship. The charge does not apply to payments made by debit card. Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Ships now have branded apps that allow cruisers to chat with each other onboard, super-fast high-bandwidth Wi-Fi and even tablets for use at sea. Anyone wishing to volunteer to lead this service should contact the Cruise Director. The bed can be converted upon request to 2 twins if full compliance is not needed. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Q When will I be able to access my documents? It is truly a suitable prelude to your carefree holiday. For complete, updated information regarding travel, please check the official website of theTransportation Security Administration. At the beginning of the cruise each guest will receive a disembarkation form that will allow them to coordinate transfers and baggage handling arrangements. Please print this page and give it to whomever you wish for dialing instructions. Other charges may be directly assessed by airlines or airports and are the responsibility of the guest. In this video ( Holland America. Finally, make sure that you label the inside of your carry-on and checked luggage with your name and contact information. The Department of Agriculture now considers these cruises to be akin to an international voyage and therefore under biosecurity control. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. Important: Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. No right of cancellation exists under either of these circumstances. Boarding may be denied if you arrive at the pier without the proper travel documentation, and in that case you would not be eligible for a refund. From what you and Bruce said, it appears the latter is the case. Guests are responsible for arranging special air travel related service requests such as, advance seat assignments, in-flight meal requests, wheelchairs and any other airline services. Within Holland America Line Navigator, choose Connect to Paid Internet from the selection options. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. Your provider's roaming charges will apply. If you are a Platinum or Elite guest, youll get 50% off, or if you purchase Princess Plus, your Wi-Fi will be included. Packas you would for any resort. Every ship boasts a remarkable and extensive art collection, collectively valued at millions of dollars. Name changes require the prior approval of Holland America Line and may not always be possible. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. Please be assured this is for your safety. (Reconfirm international flights 72 hours prior to your departure from home.) It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. Certain ship transfer operations (i.e. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. When youre ready to return to the sea, our Worry-Free Promise Program gives full flexibility to change plans, protection before and during your journey, and peace of mind with enhanced health and safety protocols on board and on shore. COVID-19 Protection Program: This new element of the Worry-Free Promise is designed to assist guests who, as a result of being suspected of having COVID-19 or testing positive for COVID-19, may be unable to travel to embarkation, may be denied boarding, may be quarantined on board or disembarked early. Carnival is pretty transparent in the three levels of Wi-Fi offered: Social Plan $6.80/person per day (can save 15% if purchased online pre-cruise) allows access to social sites/apps, and airline websites, presumably to allow the user to check in for their flight while aboard, but may not allow access to other websites/apps, Value Plan 10.20/person per day (can save 15% if purchased online pre-cruise) allows surfing on websites and access to email, but does not allow for streaming (i.e. Pack enough medication. Your stateroom keycard will be delivered to your stateroom. For help finding your ideal stateroom, please call us at 1-855-932-1711. Fees: The Social plan starts at $36 for a three-night cruise, and does not include access to other websites or apps. The bed can be converted upon request to 2 twins if full compliance is not needed. Water, Wine, Beer & Soda: What Beverages Can You Disney Cruise Lines Drink Packages [2023 Package What NOT to Pack on Your Next Cruise (Prohibited 7 Surprising Things I Learned On My First Cruise Cruise Payment Plans - Pay for a Cruise Without Water & Wine What You Can Bring On Board, WiFi Packages on Cruise Ships Updated 2023. This number is provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. Our goal is to identify any potential issues ourselves and address these immediately rather than leave it to regulators. For safety reasons, travel irons, steamers, and electric water heaters/kettles may not be used in your stateroom. Travelers' diarrhea (TD) is the most common illness affecting travelers. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. For cities of embarkation and/or disembarkation, other than in the United States, wheelchair lift vehicles may not be available. Last updated on January 18th, 2023 at 03:33 pm. Additional information concerning Customs matters will be provided during your cruise. Holland America gratuities are automatically charged at $15.50 per person, per day for regular cabin passengers and $17 for suite passengers. Wine purchased during company-sponsored shore excursions that visit local wineries are exempt from the on-board corkage fee (offer limited to one bottle of wine per person). Promotional credits are non-refundable. Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. do a Zoom call, etc. Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). From outside the U.S. access 1-321-837-6106. The program has an open door policy, which means participants may come and go as they please. Given that the resale of cancelled space will likely result in a lost opportunity to sell other space, these fees are due regardless of resale. Flight Ease is an air booking website similar to other automated sites but designed with your cruise vacation in mind. Started June 21, 2021, By The results of those audits are reported both to our Chief Executive Officer as well as to a Committee of our parent companys Board of Directors that was specifically created to ensure that audit findings are timely and effectively addressed by management. Luggage Forward is a worldwide door-to-door service allowing you to have your bags picked up at your home and delivered to your stateroom. Roaming charges apply. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. It is important to keep in mind that tour operators are subject to the laws of their own country with respect to accommodating the needs of guests with disabilities. Each Holland America Line ship has a double hull and is constructed with a collision bulkhead located near the bow of the ship to withstand significant impact. The dining room is considered a fine dining restaurant and shorts are not permitted. Choose from two Internet packages based on browsing habits then use apps or sites in your Wi-Fi plan without worrying about minutes or megabytes. By combining Holland Americas Luggage Direct onboard airline check-in and Bags VIP luggage delivery services, you can check your luggage on the final day of your cruise and not have to deal with it again until it is delivered to your door! Holland America Line does not publish webcam information online. Changes or cancellations may be made online up to 3 days prior to your scheduled cruise departure date. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. It is also your room key. The Quench Beverage Packageincludes unlimited non-alcoholic beverages and bottled waters 500ml and under. The ships do have a Business Center on board with computers or use your device, but the other amenities onboard are the draw internet access due to itineraries, and locations along with onboard setup make access to the internet not as spectacular as on other cruise lines. CPP is available on Holland America Line Cruises and Land+Sea Journeys and is offered as a Standard Plan or a Platinum Plan. Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity. You may select to print up to 9 additional tags at a time. Participants may order only one drink at a time and must be of the legal drinking agefor the respective itinerary. Zuiderdam. The information provided on this site was correct at the time of publishing and is subject to change at any time. Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle. Holland America Cruise Line features special pre-or post-hotel packages that allow you to extend your vacation in either your port of embarkation or debarkation. Late arrival protection: In the event your flights are delayed or cancelled by the airline on the day you are en route to or from your cruise, our staff is ready to assist you, 24/7. Ambulatory Accessible Holland America Line and our local agents have spent much time in the selection of shore excursion tours. A bit of confusion on the semantics. As Holland America is part of Carnival, StarLink Internet will be coming to the fleet in 2023. Can you do wi fi calling on regular package? Internet and Wi-Fi: Norwegian Cruise Line offers 24-hour internet cafes, and shipwide wireless internet access on all of its ships. To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available: For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below: Eurodam Also includes WeChat and WhatsApp. All cash advances are subject to restrictions. Hotel Packages The satellite internet Browse (just surfing websites), or Browse & Stream (allows for streaming Netflix) packages on MSC Cruises offer the ability to bring your own devices for public area and caf spot coverage. To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available: For additional information on the ship's facilities or ability to accommodate guests needs that may not be covered in this section, please feel free to contact theGuest Accessibility Department at: For post sailing questions or concerns please contact our Guest Relations Department at: For information regarding the Transportation Security Administrations Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website. Laptop rental is complimentary with any time-plan purchase, but it's subject to availability. Suite SA7034 and stateroom H1804 have wheelchair access on the left side when facing the bed. For further information on our relationship with airlines, please refer to your Cruise Contract. Supports audio/video calling and streaming where coverage allows. Changes to the booking may require cancellation and rebooking of flights. Restricted Fares: Full payment for air reservation is required at the time of air booking. In many countries, you can use your ATM card to obtain local currency. The ships can sustain flooding in up to two adjacent compartments and still remain afloat. The Travel Well program encompasses all onboard health and safety protocols, including COVID-19 Guest Protocols and the additional measures Holland America Line is taking to enhance public health. Contact your travel advisor or our support line at 1-800-628-4771 if you require assistance with name corrections. Or explore at your own pace, with a premium hotel as your home base. A customary fee will be charged for services and medications dispensed. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. Mobile Phones and tablets: Passengers can make and receive calls, send and receive text messages, read emails and surf the web on their own phones and mobile devices while the ship is at sea via a satellite connection. That being said, it is not the same on every ship, and the costs are specific to each cruise line, so dont make assumptions that just because you sail on one two years ago and want to pick a new line, the services may not be the same. source:https://www.hollandamerica.com/en_US/faq.shipboard-life.can-i-use-the-internet-mobile-phones-or-webcams-on-board.html. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and all applicable governmental laws and regulations. FREE. With the Elite Beverage Package you can enjoy all drinks menu priced $15 and under including Dale DeGroffs Original Cocktails! The additional charge for the three devices was $10/day. To learn more about family cruises with Holland America Line here. *Expert Advice: Luggage Forward is a great way to avoid lugging formal wear for pre- or post-cruise hotel/land packages send baggage ahead of you that wont be needed for that portion of your trip in order to more fully enjoy your journey. Changes to the booking may require cancellation and rebooking of flights. Dreamy voyages sailing across the world. Children 16 or older are also required to have a photo ID. Learn more about this unique Dutch celebration and prepare to get your orange on. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver and other high value or important items, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. Holland America Line will assist guests affected by airline schedule changes so that flights booked will meet ship embarkation and disembarkation requirements. Each year between 20-50 percent of international travelers, an estimated 10 million persons, develop diarrhea. Carnival Cruise Lines will be installing StarLink Satellite internet on their ships in 2023. We live in a digital age where social media is prevalent in many aspects of our lives. You will be responsible for all costs you incur to join the vessel at the next port. 50% Off coupon Up to 50% Off Black Friday Sale Ends November 30th. $18 a minute for ship to shore phone calls For example, any ship calling in a U.S. port is subject to a semi-annual Control Verification Inspection by the United States. Family-friendly options include sofa beds, Murphy beds and connecting rooms. Click the Develop button and choose Empty Caches to clear Safaris cache. A credit card is required for all inbound phone calls to a ship. The time to reserve your desired stateroom, suite and dining preference is now. You may take as much currency or as many monetary instruments as you wish on your trip. Internet and Wi-Fi: There is a 24-hour internet cafe onboard and shipwide wireless internet available onboard Princess Cruises. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. CC Help Jenn Each person on a booking can have his or her own set of Express Docs. For questions about your service or about billing, please contact your home network customer service. This plan does not include streaming of music and movies, though some newer ships are Netflix-app enabled. If the booking is paid in full and within 45 days of travel, you may go to www.hollandamerica.com and select the links for Online Check-in. Shoreside, many of our people either have spent years first working on our ships or have other maritime experience. Double Your Onboard Spending Credit Now you have two ways to receive Onboard Spending Credit on your next cruise. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. A We do require that the Online Check-in be completed before the Express Docs can be printed. Competition for inclusive add-ons is heating up between the premium cruise lines. This should be done well in advance of travel at a Customs office near your home. Are you saying HIA gives each person their own access from their device, but the occupants can only get on one at a time? You may want to take advantage of Holland America Line's Cancellation Protection Plan (CPP)because it is designed to help protect your vacation investment from loss. The free Norwegian iConcierge app allows users to tap into onboard passenger information, communicate with other passengers onboard and make their own dining and excursion reservations. Guests may buy stamps in port or purchase them with U.S. cash from the Front Office. QUICK. Fully Accessible Do you buy a cruise ship internet package? Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling: Unused transfers are not refundable. Roll-in Shower: Staterooms J1074, K1011 & K1012. Please attach a tag to each piece of luggage you will be checking on the cruise. For more information please see the Frequently Asked Questions or one of our Guest Relations team members. One of the most important set of rules that is established and enforced by the IMO is the International Convention for the Safety of Life at Sea, referred to as SOLAS. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager. Health Protocols page and FAQs. A You may print either in color or black and white. Furthermore, every senior officer inspects their area of responsibility on a regular basis. Staterooms EE3396, EE3391, HH3431, HH3430, E2702, L2700, J2555, J2554, G2500, FF1964, FF1955, G1807, G1806 are ambulatory accessible. I DID buy it. Parents and guardians are responsible for deciding whether or not minors under age 16 are allowed to go ashore without adult supervision. River cruise lines typically offer free internet. Cash advances are available at the Front Office. Keep these items close at hand in your purse or jacket pocket. Subject to availability. Attn: Cash Applications Logo Store; Find Your Roll Call; Meet & Mingle; . Most evenings, smart casual is appropriate and can be defined as slacks and sports shirts or sweater for men and a skirt or trousers and sweater or blouse for women. On the return trip, Bags VIP luggage delivery can deliver your luggage from baggage claim at your destination airport to your home or hotel, just like the service delivered your bags to the ship when you arrived. Minors under the age of 18 traveling to foreign countries must be accompanied by both parents or have a notarized letter of consent signed by the parent(s) not traveling. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Holland America Drinks Packages Explained Cruising With Wheels 14K subscribers 23K views 1 year ago Drink packages for cruises can be hard to understand. NOTE: CPP Standard is available to all guests, regardless of residency. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. If you have purchased a transfer through Holland America Line or have booked a Land+Sea Journey and require a lift vehicle, please have your traveladvisor communicate with our Access & Compliance Department at 800-547-8493, as soon as possible, so we can arrange a special transfer or lift equipped motorcoach for your Land+Sea Journey. Watch for package deals prior to your cruise and check if your Crown and Anchor member level offers a discount on internet service. Holland America Line does not recommend storing medication in any mini-bar. Additionally, standard stateroom doors and hallways may be too narrow for a wheelchair or scooter to maneuver into and out of the stateroom. Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. (To remove only certain cookies, click the Details button, select the cookies you want to remove and click the Remove button. Additionally, their packages range from 250 MB to 3 GB. You will need to provide proof of current vaccinations for the animal.