I have been trying to get my claim processed for a month now. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. These revenues in no way influence our ratings or reviews. By accepting fleet cards, you open up your business to a swath of customers you would not otherwise have. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Ask us your questions here. There is some complexity to how fleet cards work. WEXVets provides mentorship, development, and camaraderie for veteran employees, empowering them to capitalize on their unique experiences. It gets billed to the card. Women play an important role at WEX. Their final email to me was, yes it sucks but sorry. Wex is currently charging is 83%apr. ACTIVE makes the card available to use. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. Having issues making the most of your WEX experience? For example, a Texaco fleet card can be used at Texaco locations. This allows us to see the company through a different lens or perspective than we normally would. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Im now on my 3rd time submitting the form to them. I know its confusing .. eye roll .. WEX has frozen my account. Ready for the ultimate credit card processing experience? I use my premium refunds to pay for the next months premium. Portland, ME USA 04101. I am a new employee and while I enrolled in new benefits they enrolled me into an expired FSA plan for which I was uneligable and was not even an employee of the company for the year they enrolled me. Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. To edit a policy, select it in the Policy Number drop-down. Unethical? If you need more information, you can input your business info here and contact us for assistance. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. ERGs drive diversity by fostering new bonds and communities across the company. 2023 Host Merchant Services. WEX is comprised of three primary businesses, serving the needs of Fleets, Corporate Payments, and Health. Trouble Getting Approved? Anyone recommend an attorney? Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. It helps to understand some of the nuances of the different cards available in the market. Store Branded Cards Fleet card offering without a traditional card network. They can limit the type of fuel purchased, i.e., only diesel. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. The company should have planned for this. For example, a gallon-per-transaction limit for a type of fuel. Youll want to find a company that will charge you as close to cost as possible. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Using a credit or debit card allows us to make sure the person who claimed the offer is the one making the purchase. EFS/WEx decided to debit our account and send us a check. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. It can be easy to get caught up in a routine or a silo at WEX, but NexGen has given me the opportunity to connect with people in other functional areas that I otherwise would have never met.. Do I need to contact my bank? While the information in the above article is believed to be accurate as of its publish date, the author and publisher make no representation or warranties with respect to the accuracy, applicability, fitness, or completeness of the contents. If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Big business pay attention and give your money to a better company. To add new prompts, follow these steps: You can also reach us by filling out a quick form with information to assist you. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. On the Credit screen, select the contract for which youd like to view the credit balance. Thats exactly what I have been doing everything is from Drs because on the receipts it shows I went to Memorial Hermann or I went to Methodist and my Drs appointment. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Our card works at a variety of merchants. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. Instead, youll be charged a percentage and may be assessed additional costs by your processor. I never paid a late fee with ExxonMobil for decades because I always paid the Invoice the exact day that I received it. Shady company Dont ever deal with them!!! Various vendors offer many different types of fleet cards, such as Wex and Voyager. It is accepted only at ExxonMobil gas stations. Our card works at a variety of merchants. How does it work? Furthermore, there are specific store-branded card networks offered by particular brands. Locations accepting WEX fleet fuel cards Pay for fuel and vehicle maintenance purchases with your WEX fleet card. Ben Dwyer began his career in the processing industry in 2003 on the sales floor for a Connecticutbased processor. NO. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements). One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Where does it work? Track fuel expenses automatically. Our card works at a variety of merchants. The Nikon Z 26mm f2.8 Lens is the slimmest, lightest Z series full-frame pancake lens ever. The interchange rates can be thought of as the wholesale cost theyre the minimum that a processor has to charge you just to break even on your account. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. Ive had a FSA for many years and never have I ever experienced being denied a payment until our company switched over to WEX. This way we can show businesses working with Upside that their offers for you are driving more business for them. A confirmation displays. To remove cash from the card, enter a value in the Amount field, then click Remove Cash. The current policy limits are displayed. If you do not currently accept a particular form of payment, contact any financial institution to learn more about establishing a merchant account and maximizing your ability to capture government sales. In the Issue To field, enter the payeefor example, the driver or merchant. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. We are FSA account holders that are managed through WEX health. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. None of which have been successful. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. A fraud claim will require me to close my account and open another ( a couple of hours ) Purchase new checks ( more money ) advise my customers of new wire instructions ( more hours ), set up the bookkeeping files for the new account ( more time ) and monitor outstanding checks until they all clear ( more time ). High-risk merchant services provided through Electronic Merchant Systems (EMS). We see from Visas table that if you take a fleet card, it will be charged according to purchasing card rates. Worst company managing my health care funds. Most horrible experience with fuel cards. Hey y'all!!! Deny most claims with no reasons. At least thank me for giving you $1,000 that was meant for my 5 year olds education. How to Assign a Driver's Name to an EFS Fuel Card, EFS Fuel Card: How to View a Credit Balance, How to Make Online Payments for Your EFS Fuel Card, EFS Fuel Card: How to Create a One-time Cash Advance or Remove Cash, How to Set Product Policy Limits on Your EFS Fuel Card, Inventory Information Approval System (IIAS). If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. This is a fraudulent account. Description of Complaint: Worst gas card ever. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Corporate Office document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Opened new account Id rather just use my Spark card and get the cash back. Our account was put on hold for late payment (this I understand) but, to get it reinstated I have answered all their queries, jumped through all their hoops and then some Do you think they will reinstate it?? It is a shame, I was a client for about 20 years. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . The company has received 107 complaints in the past three years. This even applies to co-branded cards. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. Set the Validation type, which determines how the prompt must be entered by the card user. We were then told that the 6.99% was the periodic rate rather than the APR. Do NOT use this company if you can avoid it. Your email address will not be published. No way to set up an auto pay. Fleet gas cards are a better way to manage fuel expenses for business vehicles. No cares when I called to tell them a $75 late fee on a $card fee was atrocious. In 4 simple steps, you can unlock great savings on your fuel costs: Register Register for an Esso Card here using your computer, phone or tablet. Given that FSA accounts are derived from client funds, and that weve had very reasonable FSA experiences with other companies, we would comment that if you want complaints from your workers about your WEX health FSA management choice WEX will get you complaints. Find out more about WEX WEX FUEL CARDS Youll need to contact your credit card processor. Just give me my money! The benefits are straightforward. Referral Partner Application and wont correct it. If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). According to all available information, Wex Inc. is the dominant payment processing option for fleet card acceptance. Military veterans possess invaluable leadership skills and business acumen. Merchant ServicesPayment ProcessingPoint Of Sale Systems, Payment Processing Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. I have been instructed a different way to close the account each time I call. To manage policies, follow these steps: Prompts are the questions that the cardholder is asked at the point of sale. MORE THAN A SECURE WAY TO PAY, WEX FUEL CARDS HELP KEEP EXPENSES UNDER CONTROL. Hard to get a hold of. Murphy USA participates in several programs that offer you discounts on fuel. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. Would like to join in class action suit. What youll need to do is work with your processor to provide Level 3 enhanced data when you take a fleet card at your business. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. As more data is collected and trends identified, he expects losses to decrease even further. WEX, Inc. We work together with our partners to deliver innovative solutions that help simplify the financial side of healthcare for millions of employers and consumers. This also may need a specific point of sale terminal to collect the pertinent data and process fleet card payments. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. We're happy to help. You may hear them called fuel cards, fleet cards, or a fleet-specific brand name, like Wright Express (Wex) or Voyager. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Both private businesses and the government use fleet cards. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Ways to Save. There are a few Wex Inc. complaints about its contract terms. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Wex has made many acquisitions, including eNett, Optal, and benefitexpress. Hopefully they get banned from my state at least. Most often, people choose Report Only, so the drivers name only appears on reports. In the Amount field, enter the amount you want to add to the card. What if additional documentation is required? Our convenient service card is accepted at over 95% of fuel stations in the U.S. Fraudulent? Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. There is no evidence at this time indicating that the company employs independent sales agents, but we have found some Wex Inc. complaints related to the companys telemarketing team. This company is either competent or fraudulent. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. I will be closing this account as soon as I get my funds. Choose the new status. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. Choose the desired product in the Add Limit window, and click Next. You will be notified when new oil merchants begin accepting the WEX card. Fleet card transactions will also need to include the data from Level 2, such as fuel grade, cost per gallon, sales tax, and other details. If you have a business that requires traveling, this card is for you. Merchants specifically claim that they only expressed interest in learning about fleet cards over the phone, but they soon found out that they had been signed up for long-term contracts by their telesales agent. With nationwide acceptance, you're covered across the U.S. Fuel station locations WEX fuel cards are accepted at 95% of U.S. gas stations, including all major brands. SEE WHO SPENDS WHAT, WHERE AND WHEN. But any dental work or Vision appointments are denied. I thought this would be beneficial. by admin / Thursday, 26 July 2018 / Published in Posts. Note: We have adjusted this companys BBB rating according to our own standards. Some cards can be set to require the employee to enter mileage at the time of purchase.