Customer service free from Virgin Phone or Mobile 150. I don't understand the relevance of your reply..? While Virgin Media does offer live chat as a way to get help, they also have a phone number. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. 25-01-2022 The message chat was also down on Monday, on About. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. 56 minutes ago. In total, there are 6 ways to get in touch with them. Log in to your Virgin Media Business Mobile Account. on We will continue to provide support for already existing email accounts, which will remain open. We are working on it.' Mon-Sat 9am-5pm. A VM broadband account is required for continued use of their email service. New around here? Fastest way to talk to a real Virgin Media rep. @Lennox1If the VM system is sending them to spam there is nothing currently that you can do to block them completely. Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Im trying to set up a new email address on my account. It . By using our site, you agree to our. Click to mark as a Helpful Answer, or use Kudos to say thanks, on 12:17. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. and is reached by going into manage other accounts. I'm trying to set up a new email address on my account. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . . Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Thanks to all authors for creating a page that has been read 98,155 times. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. Along with all of this, it's also explained on the Cancelling my Virgin Media contract help page, with the section in point 3 being called You'll lose access to your Virgin Media Mail service. I can certainly appreciate your frustration with that. online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. The services and products mentioned on this website may only represent a small selection of the options available to you. 30-04-2022 . That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. People Like Cara Durbin . Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. The Virgin Media community has over half a million members. 04-07-2022 References. If you can you will be able to change the password from there. Rocketreach finds email, phone & social media for 450M+ professionals. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . It's free and takes less than a minute to check and compare. Virgin Media mobile numbers have a separate number to call. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. The route now is to do it via the "My Virgin Media" account for that secondary email account . Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. Virgin has a selection of active social media accounts where customers can get in touch. Choose the destination location path to save Virgin Media emails. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. 15:20. Virgin Media Ireland has reached a long-term agreement with Naturgy Ireland that will introduce a 100% renewal energy supply across its operations in Ireland. 19:00. I got through yesterday via the Whatsapp which I think is a very good service. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice." Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. Every time I try to watch any episode on any day at anytime I get annoying pauses during playback. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Follow the below steps to save Virgin Media Emails: -. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. For Virgin Media TV, broadband and phone customers. There are many ways to contact Virgin Media UK and Ireland if you encounter any problems, or have a question about their services. You will need to have already created the third party email and have access to it and know what the IMAP and SMTP server settings are to enter into the webmail settings page. Broadband, TV and phone customers should then press 1, mobile customers should press 2. Be firm but polite and you are likely to get a rapid response as comments from disgruntled customers visible to all are not great for business. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. 08-02-2022 on This is useful if photos will help your explanation. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. 24-01-2022 This may indicate that it is being upgraded, or that the service has been temporarily suspended. Can anyone get into their web email? 13-07-2022 11:19. Account number. 09:05. The best way is to get in touch with them directly. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Click Mark as Helpful Answer or use Kudos to say thanks, on Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. What is it you need to speak with the team regarding? The provider is also active on Facebook, where you can post a message seeking help or advice. Search. Unfortunately he phone lines and other contact methods are extremely busy at present.. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. I was experiencing issues with a secondary email within my VM account, so I attempted to change the password linked to it. 0345 454 1111 - if you're calling from any other phone. Step 3: Plug in your NOW Broadband Hub on the go-live date. In advance of your broadband service switching over, NOW will send you a new NOW Broadband Hub through the post. Try for free at rocketreach.co . Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. Virgin Media does not have a contact email, so employ a different method contact them. It looks like you are using an out of date version of your browser - due to enhanced securityrequirements protecting customers, we will no longer support this browser version as of June 2017 and you will need to update it in order to access virginmedia.com website. . If that is too long, then we advise going straight to social media to air your complaint. Learn more, Have I helped? If you are calling Virgin Media Ireland from abroad, use 0035312458000. Click Mark as Helpful Answer or use Kudos to say thanks, on The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Let us know if there is anything else we can support you with. Include your email address to get a message when this question is answered. Virgin Media customer service numbers. They certainly are! They cannot wriggle out of it. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. And, I always pay extra for the "signed for" postal option. Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Got a question about our services or need a troubleshooting tip? 09-07-2022 Customers can use the area codes to make local, national, and international calls. All rights reserved. That way I have definitive proof that the company has received my complaint and when they received it. 25-08-2022 Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. This website uses cookies to give you the best experience. 30-04-2022 You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. You can also text Virgin mobile for free on 07533 016 422. Click Mark as Helpful Answer or use Kudos to say thanks, on online chat not working. 01-05-2022 I can't click on the chat button neither. You can contact Virgin Media customer services on Twitter @virginhelp. 10:38. on The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. Check when your contractual minimum period is over. I can access the page that indicates the other secondary emails linked to my VM primary account, but like others, have only the option to delete my account. 01-05-2022 25-08-2022 When contacting Virgin Media, they will never ask you for your password for any of the services they provide. You can use the Live Chat service for sales, upgrades and complaints. Sorry to hear of your concerns that we have removed the ability to add additional emails mailboxes. All tip submissions are carefully reviewed before being published. the email account is set up within my main virgin media account. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. Hi Molly. If not, they are charged at the same rate as a standard UK landline number. We would love to hear from you! Hi folks. Martin, that's the root of my frustration. How do customers contact Virgin Media? 09:39, Virgin Media do not have an email address for support issues or for making a complaint. "Virgin Media have recently changed the way you reset the password for a secondary email account. Hi @Crashedagain. To confirm, have you been able to try different web browsers? Save money on your broadband bills with Selectra. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. 11:40. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. It is no longer possible to create new virginmedia.com email addresses. Virgin Media Business Mobile customers. 08-02-2022 Business Development Executive @ Virgin Media O2 Business. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. It is0345 600 0789 for mobile customers. When you fill out the form, you have the choice of Virgin Media Ireland recording your disability on your account. Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! You might find exactly what you need right here, quickly and easily. Enter details of Virgin Media IMAP settings in the interface. - edited Please enter your email Forgot your email address email address ? 04-07-2022 13-07-2022 07-02-2022 You clearly have access to the internet because you have posted here. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). If Virgin is found to have been at fault, it is obliged to comply with the findings of CISAS. 18:10. Click Mark as Helpful Answer and solved, or use Kudos to say thanks, on 17:34. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. 09:44. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. on You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Learn more, Problem solved? - View your recent mobile usage . You might have difficulty adding a Gmail account to VM webmail due to gmails security settings. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. human). 28-01-2022 Aaron has been with Selectra for over 3 years. Just get some unhelpful message about 'It's our problem, not yours. Click on the next button to Backup Virgin Media . GetHuman features available: Current hold time. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Customer service 0345 454 1111. 05-07-2022 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. For example, did problems begin when you moved house, or perhaps when you updated your mobile? as the system does not have that info for her, but does not work. Sign up today. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". To find out more about the Community check out our Getting Started guide, on 30-04-2022 I have tried on two home computers, my work computer and three different mobile devices. 21:19, I have recently cancelled my virgin account after being with them for 7 yearsdue to the horrendous customer service we received when we moved house (full day un paid wasted then an additional 3.5 hours calling a 0345 number to try and resolve a problem that was no error or my own!). If this ever happens to you again we have information on how to deal with fraudulent calls here. So essentially I would need to set up a gmail account then I could add that To the VM webmail? You should trycalling 150 from a Virgin landline or mobile, or 0345 454 1111butbest to call at 8am when lines first open and are least busy to avoid call queues, If you explain what the problem/issue is then the Forum Team may be able to help although they can't process regrades or cancellations, I'm a Very Insightful Person, I'm here to share knowledge. 3. % of people told us that this article helped them. Search Search. Thank you for that information. 16:11. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. This includes the availability of email addresses, phone numbers and callback forms. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . 11:36, I have to give my credit card details which I am nervous about, on By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? The Virgin Media customer service phone number shown below is the single point of contact for all queries, including technical support and complaints. I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Talk to other friendly customers and members of the Virgin Media team. However they do have a web form for making a complaint: https://my.virginmedia.com/my-cases/make-a-complaint, I am not sure why you say you cannot log a complaint online because you no longer have a VM account. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. (edited to add - proof of posting does not cost you anything, just the cost of the 1st or 2nd class stamp), on 22:50. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. This article was co-authored by wikiHow Staff. 09:19, I got through yesterday via the Whatsapp which I think is a very good service. 10-09-2022 There are no guarantees that my advice will work. Hi Graham thanks for your reply. This coupled with their extensive TV package offerings and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir. 10:50. Virgin Media does not provide customer service by email, but does provide it by phone. 28-01-2022 wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Yep, that's a scammer, and hanging up was the right thing to do. Can you show us where you're asked for these. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. on Thank you for your post. 25-08-2022 For some reason, I cant now access this email from my iPhone as the password is incorrect. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. However, when clicking on such links, it generally redirects you to the contact or support pages. Can you give us some additional information about your connection issues so we can offer further support? Check out our guide - How to pay my Virgin Media bill, on Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. It has to be . New around here? Re: Wifi Pods - how to order. Personally, whenever I make a formal complaint to any organisation I always do it by letter. on Lets hope that this handy feature returns soon. wikiHow is where trusted research and expert knowledge come together. I've been trying to contact Virgin Media for about 3 weeks now. You can also check our help pages or learn how to contact us directly further down. Need a helpful hand to show you how to make a payment? 1. 12-07-2022 To learn how to contact Virgin Media through their online forums, scroll down! Alternatively you can also use your mobile minutes to call without being charged extra. Most news organizations publish an email or phone number for tips on stories. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Select the Add email account menu option on the left hand menu; In the Add mail account window, enter the email address and password for your external email account and . Contact us. so I guess we need some help to reset it as you suggest. This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. The video relay service is available Monday to Friday, 9am to 8pm, and Saturday and Sunday, 9am to 4pm. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Complaint Contact Form. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. 06-07-2022 discarded) is currently being delivered to your Inbox then consider creating a filter rule similar to the following where miscreant@example.com should be replaced with the email address you wish to never see.-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media . The provider is also active on Facebook, where you can post a message seeking help or advice. How to Contact Virgin Media. is there a solution to enable us to reset the password. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. For broadband, TV, landline, and account enquiries, phone 03454541111*. If you do not get the response you hoped for from Virgin Media, or if your complaint hasnt been dealt with after eight weeks, you can take your complaint to the ADR (Alternative Dispute Resolution) scheme. If the email address to be blocked (i.e. Call Connection Service. 14:31. 09:05 Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. These cookies allowed us to study how users navigate on the website. 08:49. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. 08-02-2022 These lines are also open seven days per week, from 8am to 10pm. Look on the media outlet's website for an email address. Want to chat to a specific company? Use Virgin Media phone lines when calling from a different provider. If the email address to be blocked (i.e. Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. Learn more, Have I helped? 4. If you have mobile with us: - Check your allowances and track your minutes, texts and data usage. 11:49. If you do ever need anything, please pop back and we'll be delighted to assist further. They can look at options outside of the bundle deal for you. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. on Virgin Media on social media. This could save you valuable time, as opposed to trying to contact them. Online forms are different from the online chat service as you will not get a reply instantly, but you can use this at any day or time. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. CISAS is impartial and will investigate your case. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. Develop the tech skills you need for work and life. 09-07-2022 Last Updated: December 2, 2022 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? I can confirm the number you were called from is not us. I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error. Mon-Sat 9am-5pm. Talk to our experts and get your broadband sorted out in minutes. Once you submit your complaint you will receive a text message within 48 hours with a case ID. 27-01-2022 Not on mobile, desktop with 3 different browsers! You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Please enter the email address you use to sign in to your My Virgin Media account. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. If you have a complaint, please get in touch via the form below. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link .