Optional: Pair a TV remote to the Hue sync box. Setting the input device (Roku) to 1080p resolution makes the system work. 5. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. You are using an out of date browser. Thank you for using Apple Support Communities. Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . And the Hue Sync Box connects to your router (via Wi-Fi). Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. You must feel desperate at this time. I was going to send mine back as I couldn't get it working properly all the time. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Additionally, software problems are typically more common and may require several steps to fix. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Enter the password for your Wi-Fi network when prompted. Can It Support Both?! Manage Settings all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. Make sure Bluetooth is enabled on your mobile device. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Now you can try to downgrade back to the previous version. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Hue uses these connections to create their surround lighting experience. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. 7. Do You HAVE To Use The Kasa App For Your Kasa Devices? Or experience the music that you are listening to transports you to a different universe? There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. 2018-2023 Signify Holding. I have the same problem if I use apple TV straight to the TV. This site contains user submitted content, comments and opinions and is for informational purposes I will list some issues to see if you have had them. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. You can install this app on your device. You also need to install the new Sync app on your PC or Mac. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. The consent submitted will only be used for data processing originating from this website. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I am loving mine with the gradient strip as well. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Press question mark to learn the rest of the keyboard shortcuts. JavaScript is disabled. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Is this normal? Ive fixed it. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. From both Apple TV to Hue Sync and Hue Sync to TV *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) 2- Connecting directly to TV without using Hue Sync Box. This is a very troublesome problem. But you should ensure a steady internet connection for your Hue Sync Box. This is another one youve probably already guessed the solution for. Wait 30 seconds. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? For many users, the Hue Sync Box should be ready to use right out of the box. All Rights Reserved. Dolby Vision not working - From apple tv to philips hue sync to LG TV UH7700, User profile for user: 4K does not work, yet. Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. In order to try this fix, you need to delete your apps data. Connect the Hue sync box to power and your TV. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . If you have any questions, feedback or suggestions about this article, please leave a comment below. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. All Rights Reserved. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. You also can keep the old installer files like Hue Sync Apps on your computer. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Youve probably already guessed the solution here. Simply connect the Hue Sync Box directly to your Wi-Fi router, and leave the AP for lower-priority devices or devices that can take the less stable connection. Lets go through some of the most common bugs and how you can fix them quickly and easily. You can open it by typing %appdata% in the taskbar. PLease see my previous comment for more details. Im Tristan Perry, the guy behind Smart Home Point. Does your eye start adapting? I press Sync and it starts working but still says no signal detected. Ie. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. Or want to be part of a movie? Any help appreciated. The system is composed of two standalone units, which are an app and a physical box. Your email address will not be published. Very happy!! For that reason, you should always make sure that the WiFi signal reaching the system is strong. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. Does the Sync Box come ON when the TV is powered on?" Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Good question. Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). UPDATE: I was able to fix this issue thanks to @tweethue! After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Honestly considering a return. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. Both the new app and the new physical device have some issues that users are currently working out. The fix for this one is surprisingly easy. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. The Lifespan of Smart Plugs: Do They Have an Expiration Date? Can we ask, have you tried any other configurations? Going to this page you will see the Hue Sync boxes that are available. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. It was the only thing that worked for me after hours of trying. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz.