Find out how we combat fake reviews. 1,501 people have already reviewed JACQUEMUS. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Anyone can write a Trustpilot review. From the package to the product. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. Use Switch Accounts. - 10 Hour availability per week. Please email us at customercare@mytheresa.com All previous emails sent to you from my private email prior to involving PayPal were ignored. Pretty things in your Shop Jacquemus is great!!! When I tried to find the support form it appeared, that your site doesn't work properly. I was very disappointed with my purchase. Free shipping on full-price orders over $100 USD and other orders over $300 USD. These tasks include: - Helpdesk live chat support for technical issue (follow the manual) - Promotional giveaway and resolvent procedures. Anyone can write a Trustpilot review. Thank you for the fast delivery. I received mine within 2 days of ordering and I live in Canada! Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Our native-speaking Customer Care team is available 24/7 to support you. Date of experience: 19 January 2023 MO | Read 41-60 Reviews out of 545 I ordered the Grand Bambino bag. By the time I got home it wasnt there. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. In addition, the fact of sending us a little booklet I find it super cool. The bag is okay but a bit dusty and dirty. When it was delivered I wasnt home. I cannot track my order and furthermore they delay it more than it should alwayss. It was left on my porch in the pouring rain for two days. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. I love your collections every year. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. I ordered the wrong size and had to return the item. They also gave me. Will definitely order again! Jacquemus is one of my favorite companies for how chic, effortless, and fun it ismy lifestyle is similar to it!I will continue shopping sspeciallyleather goods, accessorie,s and denimI i would like to try their shirts but wherI I am scared thaI I won't take care of them correctly. Coinbase customer support number is online now. The quality of the print is not acceptable for a t-shirt that retails for 170.Also, the size of the print should be larger on the larger sizes, otherwise it ends up looking way smaller than the Small and Medium sizes.Unfortunately I will return it. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. I love my bag! Select a Default Payment Method. It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Because of this I wouldnt order again.. All previous emails sent to you from my private email prior to involving PayPal were ignored. Simon talked about it and said they had big problems in may June but I think its resolving. and our Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Love you. Beautiful experience! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. My experience was amazing! Overnight shipping is available for $20. Therefore it looks old or used. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Beautiful experience! Beautiful experience! The bag is okay but a bit dusty and dirty. Buy collage-effect dresses and separates online now at NET-A-PORTER. You are very welcome to get in touch for size and styling advice or with any further questions on your order. Got this a gift for my wife, she fell in love with it! Kendall's Edit; . I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) I spoke to someone(it sounded like these people were working out of their house or something, lots of talking and noise in the background) the customer service rep said that the bag was out of stock when I ordered it but the site did NOT say that, they said they tried to call me(since when does any website, especially one in a different country call a customer?) but I didnt answer, obviously a lie but I didnt want to argue cause I wanted my money back. + Additional pay incentives as well as monthly . The website is very userfriendly, I found everything great. The packaging, payment, etc. The website is very userfriendly, I found everything great. They sent my address wrong to UPS, told me it was my fault! So thank you Jacquemus!!! We use dedicated people and clever technology to safeguard our platform. Everything was amazing. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. I am still waiting for the product and I have not received any email when they will send to me . Continuez, vous etes parfait.Tres belle journee. The return process was perfect and easy! Thank you note, stickers, and the dust bag were a welcome surprise! Bought it for my daughters 30th birthday. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. All previous emails sent to you from my private email prior to involving PayPal were ignored. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . Thank you very much.I especially loved the packaging- as always :). Coinbase customer service number. I do not recommend ordering anything from their site, idk what happened but it is a mess. It was it left to sit in the pouring rain. Read about their experiences and share your own! The delivery was made very quickly and arrived in very good condition. The item was shipped very quickly to the Netherlands . I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. The quality of Le Grand Bambino bag is amazing. It will consist of art and design, itt will have I already wrote email to customer care center but hadnt receive reply yet. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. My experience was amazing! Incredible quality, lots of compliments. Help us Improve. Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. Love the quality & style of the hat & quick delivery! Quality is great! I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Buy Jacquemus bags and get Free Shipping & Returns in USA. To find out more and learn how to opt out, please visit our I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! I truly think this is human error and it will get better. All rights reserved. What we offer: + Competitive hourly rate of $16/hour. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. I loved the bag, it's great, and super fast delivery, thank you. . Customer Care; Track an Order; Create a Return; FAQs . From the package to the product. FWRD Customer Service. Fabulous Quality and Design! Sizing is great, the quality is superb and I will certainly reorder from the website. Revoke a Website or App's Access to your Login with Amazon Information. We use dedicated people and clever technology to safeguard our platform. Users can call our helpline number to resolve their crypto related ptoblems quickly. I loved the bag, it's great, and super fast delivery, thank you. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. From the package to the product. . The bag is okay but a bit dusty and dirty. 2023 Trustpilot A/S. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. It was left on my porch in the pouring rain for two days. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. SSENSE uses cookies that identify your device to provide you with a better online shopping experience, tailored to your preferences. Fast delivery, very nicely packed.Amazing product. Also, Simon is on holiday. Ps, thanks for cute stickers which I get with my shipment. After ordering I received a confirmation email and the site states there would be delays. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. It was it left to sit in the pouring rain. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Jacquemus United States. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. The bag is okay but a bit dusty and dirty. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. Anyone can write a Trustpilot review. Here are 8 tips for writing great reviews. I love JACQUEMUS! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I received my parcel late and it then ruined a gift to someone. Our native-speaking Customer Care team is available 24/7 to support you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Companies can ask for reviews via automatic invitations. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. was ok but the delivery with UPS was HORRIBLE. But except that, everything was very good. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. My experience was amazing! After 60 days, we will attempt to assist with repairs and/or obtaining . Ordered a bag and returned it. With my coupon I ordered jeans and they were send in two days, received three days later. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I received mine within 2 days of ordering and I live in Canada! I recommend shopping at Jacquemus. Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. I ordered the Grand Bambino bag. I cannot track my order and furthermore they delay it more than it should alwayss. Here are 8 tips for writing great reviews. I love Jacquemus company with its amazing product. I am very happy with my purchase! Sizing is great, the quality is superb and I will certainly reorder from the website. Received the order but the box looks like its thrown somewhere. The return process was perfect and easy! The delivery was made very quickly and arrived in very good condition. Because of this I wouldnt order again.. I started emailing customer service, messaged the customer service Instagram, nothing. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. + Medical, dental and vision benefits; EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland. Initiative 1: Creating Jacquemus' first physical store in Paris. Tag of the item was already taken off and placed inside of the side pocket. I love my experience so far and definitely will buy more. Much better of you used dhl not ups. Suggested companies are based on peoples browsing tendencies. I am very happy with my purchase! Incredible quality, lots of compliments. Our exceptional customer service team is here to help you through every step of the order process, and beyond, to make sure you start every day dressed to conquer. I will never ever buy anything from them again. LE PAPIER Signature handbag - Structured water-repellent nubuck bag - Reinforced handle - Magnetic flap closure - Long removable strap - Engraved lobster clip - Interior pocket - Gold metal logo and hardware - Fully lined in cotton - Dyed. Full-time - Part-time - Temporary -Contract. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Manage Your Backup Payment Methods. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I downloaded Skype and paid $4 for 400 minutes to make an out of the country call(I live in the U.S.) . We will get back to you within 24 hours. The website is very userfriendly, I found everything great. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. I started emailing customer service, messaged the customer service Instagram, nothing. A real shame because you spend a lot of money on this premium brand. The material is great, the fit is great, so pretty. It was packed like a present: in beautiful paper; personal letter; with a package bag and as extra some stickers. For more information, please see our Companies can ask for reviews via automatic invitations. 2023 Trustpilot, Inc. All rights reserved. and the service is great and shipping is fast! If you are not getting responses or your item hasnt shipped after a long period of time, call them. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. For questions, discussions, and news about handbags and the fabulous designers who make them. Product well represented in PDP (would be nice to get a closer shot of the material). You can also place your order with our team on the phone. This is unacceptable. Free shipping on full-price orders over $100 USD and other orders over $300 USD. + Paid training & PTO. My order arrived in no time and im super happy! I love your collections every year. Mostly impressed on just how fast it was delivered! They are so dope and very light so dont pull on the ear lobes. I am still waiting for the product and I have not received any email when they will send to me . So thank you Jacquemus!!! All rights reserved. But obviously they have some customer service issues at the moment. I love that it was delivered to me super fast! You must have JavaScript enabled in your browser to utilize the functionality of this website. They had 150 employees at the beginning of 2022 and now have more than 500. your website is fancy and super cool but the thing is there are some difficulties on sorting, filtering, etc. - Reliable internet access for 4-hour periods of time. Hope i could get an answer as soon as possible. Entry level. Pretty things in your Shop Jacquemus is great!!! Verification can help ensure real people write reviews about real companies. For more information, please refer to our customer care page. I love that it was delivered to me super fast!