ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Part B of the application must be completed by a licensed rehabilitation or medical professional affiliated with an accredited service center working with disabilities. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. Learn more about bikes and MARTA. MARTA Mobility. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. . that the online Mobility application is currently unavailable. MARTA Mobility. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or MARTA Reduced Fare Office Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Visit our MARTA Mobility page to see the qualifications for this service. MARTA Police (Emergency) 404-848-4911. Please contact Customers have ten (10) days from the postmark date of any written notification to dispute any no-show infractions. Assault or threat of assault is prohibited. Please complete the Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. for any inconvenience. However, MARTA Mobility recognizes that service beyond curb-to-curb may be needed by some customers due to their disability. Applicants should indicate whether they will travel with a PCA during the application process. EXAMPLE: Customer prioritizes the Pick-Up Time. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Update: The first of Atlanta's Streetcar vehicles has been repaired and is back in service. You can also load stored value (cash) at the cost of $1 per trip. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Please make sure all personal items are safely secured and out of the way of other customers. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. MARTA has the right not to issue a replacement card. 404-848-5826. view details. We don't offer Reduced Fare versions of any of our pass programs. Customers must have correct fare immediately upon boarding in order to ride. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. 404-848-5826. Wheelchairs are defined as three or more wheeled devices. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. The assigned Mobility Bus is scheduled to arrive during this time. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. Visit our MARTA Mobility page to see the qualifications for this service. The fax number for Mobility Eligibility is 404-848-6900. MARTA is diligently working to fill these positions as soon as possible and we have. Please be advised MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. 2. Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) . However, customers should contact the local transit authority to confirm scheduling rules and regulations. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." The customer cancels a scheduled trip less than two (2) hours before the established Ready Time (Late Cancel). MARTA Customer Experience. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. The fax number for Mobility Eligibility is 404-848-6900. Customers with schedules that require frequent changes are not eligible for subscription service. MARTA Police (Non-Emergency) 404-848-4900. Bus times vary by individual route, so be sure to check the schedule for your specific route. The CCR will make every effort to accommodate requested pick-up or drop-off times. 5. Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. How much does a Reduced Fare Breeze Card cost? MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. It is the operators responsibility to ensure that mobility aids are safely secured. Benefits and job security are a plus also. Subscription service is offered as a convenience to our customers and is accommodated on a space available basis. If the visitors disability is apparent, this documentation is not required. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. For everyones benefit, fixed route and rail operators announce major intersections, destination points, transfer points, and requested stops. Appeals must be received within sixty days (60) of receipt of the denial letter. Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. 404-848-5826. *Unlimited rides for consecutive days beginning first day of use. 1. MARTA Transit; MARTA Service; Facebook; Instagram; LinkedIn; YouTube; Select a Language: The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Five Points Lost and Found Office is temporarily closed. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Police (Emergency) 404-848-4911. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. The Reduced Fare pass is only compatible with one-way tickets, round trips and trip packages in multiples of 10 or 20. Customers are required to secure their packages at their seats, as storage space on the bus is limited. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. It is strongly recommended that a customer using a manual wheelchair have attached footrests. The maximum combined weight of all packages cannot exceed twenty-five (25) pounds. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. 404-848-5000 . Fares are subject to change; however, in accordance with ADA public law, fares for MARTA Mobility cannot exceed twice the fare for regular fixed route and rail service. To claim a lost article before Tuesday of the following week, please call the MARTA Mobility dispatch office at. Regular Breeze Cards are not accepted for Mobility certified customers. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. . 3. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . The assigned Mobility bus is scheduled to arrive during this time. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA attained the Silver level of recognition for its sustainability efforts. Customer Service. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. The application has two (2) parts (A & B) and is the first phase of the process. University Program. MARTA is smarta! Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA Transit; Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Is a shared ride, advanced reservation mode of public transportation. Conditional eligibility (some trips). Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Police (Non-Emergency) 404-848-4900. MARTA Police (Non-Emergency) 404-848-4900. The lift can only be occupied by one person at a time. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. CCRs will provide a Ready Time when the trip request is confirmed. 3. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. A MARTA Mobility Service Agent will explain the service and/or mail an application. Individuals who believe they are eligible must complete Part A of the eligibility application. Customer Service. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Customers using oxygen tanks should have at least a four (4) hour supply of oxygen. Mobility Fares pageto learn more about paying for MARTA Mobility. Reduced Fare Office OR (Forsyth Street Side) A.Unconditional eligibility (all trips), This is a person's eligibility category when it is not reasonable to use the fixed route service under any circumstances, regardless of weather, distance to the stop, and so on. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility Breeze Cards are not transferable. Replacement cards may be obtained by visiting one (1) of the MARTA Reduced Fare Offices: MARTA Headquarters The Five Points Rail Station Service cannot be provided earlier, later or on days when regular MARTA service is not available. Additional companions will be allowed on a space available basis. 404-848-5000 . MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Everybody needs their own. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Name, address and telephone number Reservations can be made by calling Paratransit Reservations at (770) 427-2222. Click this link[ Operators are not permitted to handle service animals. Alternatively, the Customer may leave a voice message on the dispute line for the Superintendent of Mobility Operations at. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. If a card has been confiscated due to usage by any unauthorized property. Click this link[ Click hereto learn about MARTA's Travel Training Program. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. For safety purposes, it is strongly recommended that wheelchairs be backed onto the hydraulic lift. For the safety and comfort of the operator and other customers, service animals are required to be completely under the control of their handlers at all times and absolutely non-aggressive. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. Operators are not permitted to enter buildings and/or private residences, lock doors, or set home alarm systems, etc. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. MARTA's Fixed Route services include bus and rail transit services. Customer Service. Yes, you can register your Reduced Fare Breeze Card and load it online at A $5.00 replacement fee will be charged for all subsequent replacement cards. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. For safety reasons, please do not distract the MARTA Mobility Operators by engaging them in unnecessary conversation while the Mobility Bus is in operation. If the Mobility Bus arrives prior to the scheduled time (6:45 AM), the customer is not obligated to board early. Solicitation or selling goods or services without the express permission is prohibited. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Door to Door Assistance is available upon requests (see pages 5 - 6). Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. Requests to suspend subscription service must be made at least thirty (30) days in advance. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA Mobility Appeals Panel Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. You may also e-mail: Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. 5. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. 2. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. They can also load their cards at MARTA RideStores or by calling media sales at 404-848-5000. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. About MARTA. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. To view the full code, please visit When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). Scooters are often unstable on lift equipment. 2424 Piedmont Road, NE Under the contract, MTM will leverage its On the Move program to perform paratransit eligibility certifications. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time.