I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Please try the above suggestion and if there's any update, feel free to let us know. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. By default, App Lock is turned on when you set up a PIN or biometric on your device. I have my new number on Microsoft account for 2 years now and my work have my new number saved in their system for the same period of time so I have no idea why my old number is in there. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. Autofill is not currently available for work or school accounts. The only thing I see working on the Android app is the countdown random number After you sign in with your username and password, you'll type in the verification code that's associated with that account. Microsoft is also providing Outlook with a similar service. Follow the iOS prompts to grant that permission. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Can Power Companies Remotely Adjust Your Smart Thermostat? You must have an Authenticator app installed on your device in order to use it. Read the contents of your storage. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. Personal use works every time. but the amazing thing is they can reach other web-pages like google or Yahoo. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. TapRemove accountto remove the account from the app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). TechCommunityAPIAdmin. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You will need to go to Settings and manually enable the permission. For example, if we use WIFI. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. If you have a device that is registered with your organization, you might need an extra step to remove your account. Microsoft Authenticator will display a message if you need to do this. A: You will see a prompt from the Authenticator app asking for access to your location if your IT admin has created a policy requiring you to share your GPS location before you are allowed to access specific resources. They also can contain device data such as device name and operating system version. What are the steps? Then sign on with recovery account to do the restore. This permission is required for sending notifications. By submitting your email, you agree to the Terms of Use and Privacy Policy. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. Just clicking on it will cause a notification permission request to pop up which you can grant. Not sure why but much less of a problem than not receiving the request. A: Beginning with release 6.2003.1704 of Authenticator Android, by default all OTP codes are hidden anytime a screenshot of Authenticator is taken. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. - edited This affects both personal and work/school accounts. You want importance sent to "URGENT: Make sound and pop on screen". Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. Users can manage their viewing preferences without having to interrupt their daily routines by allowing you to make changes to their viewing habits. After that, you should start receiving push notifications from the Authenticator app. What can I do? A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Fortunately, Microsoft Authenticator provides a backup and recovery option. Your accounts will then automatically be added to Microsoft Authenticator on your new one. Please help.Thank you. I also deleted all accounts on the app, uninstalled the app and reinstalled it. CSP Partner security requirements where this community is meant for. Q: Why does the number next to the code keep counting down? Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. Use Microsoft Authenticator option does not send notifications to my Android phone, Do you try to delete accounts on Microsoft. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. Contact your admin to fix this issue (uniqueness validation). What should I do? A: Try using the QR code capture feature directly in MicrosoftAuthenticator. Microsoft Authenticator is an app that helps you sign in to your Microsoft account without the need for a password. Use biometric hardware. Heres what each permission level will mean for you: Allow all the time (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. In order to get the end user back into the portal I have to go to the regular MFA Setup page, enable phone calls or texts, enable and enforce MFA on the end user, and they can finally get in to re-set up the account. This is the only way to fix it. After that, starting Company Portal application again, Authenticator started to work as expected. Dont allow: If you select this option, youll be blocked from accessing the resource. Answer. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. Would be very grateful for some help. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. A: This is a known issue on iOS 13+. Tap the three vertical dots at the top right, and then tap Settings.. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. Oct 06 2018 Q: Why is my account tile gray and inactive? Q: I have a Windows Mobile device, and the Authenticator on Windows Mobile has been deprecated. The specific permissions you see will depend on the type of phone you have. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. did you restore from a backup of the accounts on it or go fully from scratch? On the next screen, you can select onStop sync and remove all autofill data. This is not exactly the most elegant authentication solution I have ever seen. Setting up a phone number to receivephone calls to verify their identity. A: No, notifications only work with Microsoft accounts and Azure Active Directory accounts. Open the app, go toapps top-level menu, and then select Send feedback. Push notification authentication validates login attempts by sending access requests to a mobile device that has been linked to the system. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The Authenticator app has been working flawlessly for a long time on my iPhone and Apple Watch, but lately it has completely stopped sending notifications and sometimes I have to manually sync to check for an authentication request. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. Check that your phone is not running any malware likearootkit for example. I had to go into the advanced set up to be able to change it back. Make sure the device hashardware encryption enabled. The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Generally, when the message appears that a notification was send to the mobile device, there should be an option to use different verification method, which allows to also choose to enter a 6 digit token that is displayed for this account in the MS Authenticator app. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. Enterprises can only enable passwords autofill for all or none of their employees at this time. The Microsoft Authenticator app replaced the Azure Authenticator app, and it's the recommended app when you use two-step verification. A: Reach out to your admin and let them know youre prevented from adding your account to Authenticator because of a uniqueness validation issue. Q: What information can Authenticator autofill for me? To make the process easier, we allow you to use your fingerprint instead of entering the PIN. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. Reinstalling doesn't work either. Q: My one-time passcodes are not working. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Once youre signed in, you need to go to the Settings page and enable push notifications. This way you can reenable push notifications. You can also allow the sharing of additional non-personal usage data by turning on the Usage Data toggle button on the app's Settings page or when you use the app for the first time. If you want to be certain that your account is always secure, you should use the Authenticator app. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Designed to make shopping easier. Setting up SMSto receive verification codes. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator.